Fraud Consultant

3 days ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Take on a new challenge within our Client Protect Team, passionate about supporting clients and protecting them from fraud and scams.
We review, analyze, and verify transactions, focusing on prevention and detection.
Make a difference by creating positive customer experiences and safeguarding customers from fraud and scam risks.At Macquarie, our strength lies in bringing diverse people together and empowering them to shape possibilities.
We are a global financial services group operating in 31 markets with 56 years of profitability.
Join a friendly and supportive team where everyone contributes ideas and drives outcomes.What role will you play?
As a member of our Client Protect Team, you will protect clients and their funds across our Banking and Financial Services products.
We support clients 24/7 with flexible shifts, including day and night hours from Monday to Sunday.
Your role involves online support, identifying potential fraudsters, validating risky transactions, and preventing fraud and scams.This position offers career progression into a senior fraud analyst role, providing high-level support to victims and aiding in recovery of lost funds.
You will collaborate with internal teams to assist clients in recovering funds.What you offerInterest and awareness of fraud, scams, and identity takeover trendsClient-centric mindset and commitment to delivering exceptional customer outcomesStrong problem-solving and decision-making skillsAbility to meet tight deadlines in a fast-paced environmentFinancial services experience and understanding of banking and financial productsWe welcome applicants inspired to build a better future with us.
If you're excited about this role or working at Macquarie, we encourage you to apply.What we offerWellbeing leave and additional service bonus leave daysPaid parental and transition leaveVolunteer leave and donation matchingGender affirmation leaveWellbeing benefits and health checksSalary packaging optionsLearning and development opportunitiesFlexible work arrangements and equipment reimbursementAbout Banking and Financial ServicesOur retail bank supports clients in achieving their potential—buying homes, growing businesses, or managing wealth.Our commitment to diversity, equity, and inclusionWe foster a diverse, equitable, and inclusive workplace, welcoming applications from all backgrounds and identities.
We provide reasonable adjustments during recruitment and employment.
For support, contact our team during the process.
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