Director, Fraud

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Named as one of Australia's Top 5 employers with under 100 employees, for the last 5 years OnDeck has grown to become one of Australia's largest locally owned online small business lender's.

At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology. We evaluate businesses based on their actual performance, using real time data which enables us to say "yes" more often, to more business owners, faster than traditional lenders. We have helped thousands of small business owners across Australia access short term, unsecured finance to drive their business growth and enable more opportunities.

Summary

This role is responsible for leading our fraud prevention, detection, and investigation efforts. This role is responsible for designing and implementing fraud risk management strategies, ensuring regulatory compliance, and mitigating fraud-related risks within the organisation. The ideal candidate will leverage data analytics, fraud detection tools, and industry best practices to safeguard our company and its customers from fraudulent activities.

Responsibilities

1. Manage the overall fraud and financial crimes control function across the organization in order to support the growth strategies for the business;
2. Develop and implement fraud prevention strategies and fraud Event playbooks to drive decision making and enable insight into portfolio performance under different scenarios;
3. Leading efforts to prevent and detect fraud and scams across our lending platform, protecting our customers and company from risk.
4. Monitor and analyze transaction patterns to detect potential fraudulent activities.
5. Oversee real-time fraud monitoring systems and ensure timely responses to alerts.
6. Investigate fraud incidents, taking decisive action to mitigate losses, and supporting recovery efforts.
7. Collaborate with cybersecurity and IT teams to mitigate digital fraud threats (e.g., phishing, account takeovers, card fraud).
8. Serve as a liaison with regulators, law enforcement agencies, and fraud prevention networks.
9. Leverage fraud detection tools and AI-based risk assessment models to improve fraud detection in a real time decisioning environment.
10. Continuously optimize transaction monitoring systems and fraud prevention frameworks.
11. Use data analytics to identify emerging fraud trends and develop countermeasures.
12. Analyze fraud and scam trends, identify process gaps and implement solutions to mitigate fraud losses while ensuring a balance between risk, profit and customer experience;

Oversee existing Underwriting Team

Mentor and coach team members with the objective of balancing risk and return for both Fraud and Underwriting Credit Risk.

Evolve and enhance our journey to profitability benchmarks to the function.

Skills & Experience

1. Significant experience in detecting first, second and third party fraud in an online environment.
2. Financial fraud and scam prevention and detection within a financial service or fintech environment preferred.
3. Strong understanding of global fraud trends, indicators, and industry-specific challenges.
4. Strong analytical skills to implement innovative and effective fraud and scam prevention measures.
5. Strong commercial focus, integrity, and excellent time management abilities.
6. Exceptional communication and people management abilities.

Why Work for OnDeck

Where do we begin? There's plenty of reasons we've been named an Australian Top 40 Employer two years running and in 2023 were named Australia's No.1 employer

To name a few, at OnDeck, you will:

1. Literally change the landscape of small businesses one conversation at a time
2. Have a meaningful impact on the company's future, and share in the rewards accordingly.
3. Work in an inclusive, fast-paced environment.

What we offer you:

1. An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
2. Hybrid Work Model – please note this position is required to be in the office a minimum of 4 days a week.
3. Fully stocked kitchen with snacks and drinks.
4. Regular team building events.
5. Great CBD location.

Director

Full-time

Other