Assistant Manager, Operations

Assistant Manager, Operations | North Sydney (Sun-Thurs, 38hr/wk)

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Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our business runs smoothly and successfully. Reporting to the Store Manager, the Assistant Manager, Operations manages business enablers (including financial, profit and loss [P&L], budget, expenses, and cash), executes operations projects and initiatives, and ensures inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store's weekly schedule, leading the floor and ensuring a high quality guest experience, and people-related actions (including completing payroll, approving time off, and other documentation).

Core Responsibilities

• Implement the Store Manager's Operations strategy and vision for the store and cascade to team members using independent judgment.
• Plan, prepare, and manage team member schedules, considering labor requirements, availability, safety, inventory deliveries, and budget to maintain efficiency and effectiveness of operations.
• Manage the budget and analyze business data and metrics (e.g., P&L, expenses) to inform planning processes and drive results.
• Monitor progress against financial goals to evaluate sales and inform strategy, including pricing targets for outlet stores where applicable.
• Sustain operational excellence by ensuring inventory accuracy and verifying labor is scheduled to efficiently execute product operations.
• Oversee and monitor execution of market-relevant omnichannel programs (e.g., Buy Online Pickup in Store and Ship from Store) per company standards.
• Execute company-level operations-focused directives, projects, and initiatives.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Perform people-related actions to update team member information, including payroll, time off, shift swaps, and job changes/transfers within required timeframes.
• Lead from the floor to assess and fulfill the needs of the business, team, and guests.
• Inform other store leaders of projected team growth needs to build a strong and diverse team based on operational trends and results.
• Actively monitor product levels and organize accurate, efficient inventory receiving and processing to sustain operational excellence.

Job RequirementsEligibility

• Must be legally authorized to work in the country where the store is located
• Must have the ability to travel to the assigned store with reliable transportation

Schedule/Availability

• Full-time position, 38 hours per week
• The work schedule is based on a roster and can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• Schedule may require early mornings or late nights/overnights; attendance at evening inventory shifts may be necessary

Experience

• 1 year experience managing business operations and administration, including scheduling and managing designated labor hours and managing projects or processes

Job Assets (nice to have)

• Education: High school diploma, equivalent, or above
• Experience: 1 year retail or sales management; 1 year recruiting, hiring, or training employees

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Leadership: Capable of leading, influencing, and inspiring others
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
• Decision Making / Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes timely decisions
• Strategic Thinking: Considers lasting implications and aligns decisions with company strategy, vision, and values
• Business Acumen: Understands profit and loss, budgets, sales forecasts, and retail strategy
• Interactive Communication: Conveys information effectively
• Work Context: Describes environment and physical aspects of the role

Work Context

• Work involves moving through a store with bright lights and loud music; may involve sitting for extended periods
• Team-based and may involve computer or other technical devices
• May involve moving boxes weighing up to 30 lbs (13.6 kg)

Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who believes they need a reasonable accommodation to perform the essential duties of the job is welcome to discuss this with the Manager or People & Culture team member when arranging the interview.

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