Operations Assistant

2 weeks ago

Sydney, New South Wales, Australia Exclusive Networks Full time $70,000 - $120,000 per year

About NEXTGEN, An Exclusive Networks Company.
NEXTGEN, an Exclusive Networks Company, is a unique, next-generation business model, helping drive growth for technology vendors, reseller partners, and end-customers. We specialise in offering a carefully curated and complementary portfolio of leading enterprise software and value-added cloud solutions.

Our collaborative approach makes it easy for technology partners to do business with scaling startups through to globally recognised blue-chip vendors offering innovative and evolving product solutions and services.

We are seeking a detail-oriented and proactive Operations Assistant to support daily operations across order processing, invoicing and case management. This role is central to ensuring accuracy, efficiency, and customer satisfaction across multiple internal processes. While primarily focused on operations and administration, the Operations Assistant will also provide support to the warehouse team when needed, including performing warehouse system functions and assisting with physical tasks such as picking, packing, and dispatch to backfill the team.

Key Responsibilities

  • Monitor and action incoming requests promptly and with a high attention to details to meet expected service level agreements.
  • Process orders in the NEXTGEN ERP system with accuracy and efficiency.
  • Place purchase orders with Vendors and manage acknowledgements.
  • Process Vendor and Customer invoices in line with company procedures.
  • Follow designated internal processes and procedures in the CRM and ERP systems.
  • Handle both internal and external queries with minimal supervision.
  • Work closely with the extended Operations and Finance teams to support business objectives.
  • Collaborate with colleagues across Sales, Finance and Vendor Management to resolve queries.
  • Provide support to the warehouse team when required, including: - Performing warehouse functions in the ERP system (receipting, stock movement, dispatch). - Assisting in picking, packing, and preparing orders for shipment. - Booking shipments with various carriers.

Expected Attributes

  • 1-2 years of experience in a operations, administration, logistics, or a similar role.
  • Strong attention to detail and reliability in performing routine tasks.
  • Excellent time management, organization, and ability to prioritise tasks.
  • Strong written and verbal communication and interpersonal skills.
  • Ability to work both independently and collaboratively as part of a team.
  • Physically capable of assisting with warehouse tasks such as picking and packing when required.

This role can either be based in our North Sydney or Auckland office.

We can only accept applications from candidates with full time working rights in Australia and New Zealand.

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