Digital Delivery Lead

We're looking for a dynamic and experienced Digital Delivery Lead to join our team and drive the successful execution of our digital projects. As the Digital Delivery Lead, you will be pivotal in driving the successful execution of digital projects and enhancements, aligning them with RACQ's strategic objectives. You will foster seamless collaboration across teams, manage risks and dependencies, and cultivate a culture of delivery excellence. Your role will be crucial in enhancing operational efficiency, optimising agile delivery methodologies, and ensuring our digital solutions meet business needs, technical standards, and stakeholder expectations.

• Enhance digital experiences to improve member engagement, act on feedback for continuous improvement, and support initiatives that drive growth and retention.
• Foster a collaborative team culture, mentor and coach team members, lead communication alignment, and support resource and change management.
• Lead delivery and design reviews, implement agile best practices, optimise workflows, and embed risk management and reporting standards.
• Maintain strong stakeholder relationships, ensure solutions meet business and technical needs, and stay ahead of industry trends to drive team capability uplift.

• 5-7 years of relevant experience in digital delivery, project management, or a similar role within a digital, technology, or agile environment.
• Strong understanding of agile methodologies (Scrum, Kanban, SAFe) and experience in leading agile teams.
• Excellent stakeholder management skills, with the ability to navigate complex business and technical landscapes.
• Strong problem-solving and decision-making abilities, with a proactive approach to risk management.
• Experience working with CMS platforms, web applications, and digital technologies (experience with Sitecore is a plus).
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong communication skills, with the ability to inspire and motivate teams.
• Software Development Life Cycle (SDLC).
• Agile Software Delivery.
• Digital/Technology

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 16 weeks, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au .