Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia Inchcape Full time $60,000 - $120,000 per year

Sales Consultant – Foton

Location: Bundoora

Salary: $75,000 + Commissions + Super

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role

Reporting to the Retail Centre Manager and based at Bundoora, the Customer Experience Specialist plays a key role in delivering a seamless and engaging vehicle sales journey. Representing brands such as Subaru, Peugeot, Deepal and Foton – a global leader in commercial vehicles now making its mark in Australia – you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities

  • Provide a personalised and engaging customer experience from enquiry through to delivery

  • Showcase deep product knowledge to educate customers on vehicle features and benefits

  • Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups

  • Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity

  • Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About You

You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

  • Proven experience in an automotive sales role is essential.

  • Specific experience with Utes and Trucks, and an understanding of customer needs in this segment is essential.

  • A passion for delivering exceptional customer service and creating memorable experiences.

  • A genuine interest in the automotive industry and enthusiasm for the products we represent.

  • The ability to multitask in a fast-paced environment.

  • Strong communication and interpersonal skills.

  • Proficiency in Microsoft Office and confidence using digital platforms.

  • Availability to work Saturdays (with a weekday off in lieu).

  • A valid driver's licence.

Why join Inchcape?

  • Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.

  • Thorough and ongoing training provided to support you in all aspects of your role.

  • Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

  • Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

  • Enjoy more time doing what you love with additional days off including an annual

  • Wellbeing Leave Day and annual Volunteering Leave Day each year.

  • Recognition and Rewards – we recognise individual and team accomplishments.

  • Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Inchcape Australasia Full time $60,000 - $100,000 per year

    Customer Experience SpecialistLocation:Melbourne, Victoria - Melbourne City, Doncaster, Bundoora, Mentone, Werribee, Hoppers Crossing, Berwick, Glen Waverley and Essendon.Job Details:OnsiteDo you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global...

  • Customer Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia Xero Full time $60,000 - $120,000 per year

    Our Purpose  At Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world. How you'll...

  • Customer Experience Specialist

    6 days ago

    Melbourne, Victoria, Australia Xero Full time $90,000 - $120,000 per year

    Our PurposeAt Xero, we're here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Asahi Beverages Full time $60,000 - $80,000 per year

    Customer Experience Specialist | Inbound Operations | SouthbankYour ImpactJoin Asahi Beverages as a Customer Experience Agent in our Customer Success Centre and play a key role in creating a seamless customer experience across our Alcohol and Non-Alcohol portfolio. You will be the first point of contact for inbound queries, managing cases end-to-end via...

  • Customer Experience Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Asahi Group Holdings Full time $60,000 - $80,000 per year

    Join Asahi Beverages as a Customer Experience Agent in our Customer Success Centre and play a key role in creating a seamless customer experience across our Alcohol and Non-Alcohol portfolio.Job No: 503189Location: MelbourneWork Type: Permanent - Full TimeCustomer Experience Specialist | Inbound Operations | SouthbankYour ImpactJoin Asahi Beverages as a...

  • Customer Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia Inchcape Full time $75,000 - $150,000 per year

    Sales ConsultantLocation: BerwickSalary: $75,000 + Commissions + SuperOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About...

  • Customer Experience Specialist

    3 hours ago

    Melbourne, Victoria, Australia MedHealth Full time $90,000 - $120,000 per year

    Company Description Cogent Thinking's primary purpose is to lead the way in preventing and managing workplace injuries and illnesses with tailored solutions. We have learnt that workforce health and wellbeing services that are good for people, are also good for business. Job Description We are seeking a Customer Experience Specialist to liaise with...

  • Customer Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia Percepta Full time $60,000 - $80,000 per year

    Join our team as a Customer Experience Specialist (CXS) and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs What We Offer:Vibrant Culture\: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are...

  • Employee Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia Samuels Donegan Full time $100,000 - $120,000 per year

    Big Career EnergyPeople Experience Programs SpecialistCirca $120,000 inc. super6 month fixed-term contractSouth Melbourne / HybridWho are we?Our client is a member-based health insurer supporting the health and wellbeing of those who serve and have served our country. Their values of trust, respect, ownership, excellence, and community shape a workplace...

  • Customer Success Specialist

    1 week ago

    Melbourne, Victoria, Australia Amazon Web Services (AWS) Full time $80,000 - $150,000 per year

    DescriptionAWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix,...