EUC Manager

4 weeks ago

Melbourne, Victoria, Australia at Full time
About the Company

Our client is a market-leading enterprise with a national footprint, supporting thousands of employees across retail stores, warehouses, distribution centres, and corporate offices. They are currently investing in a large-scale technology uplift program and need an experienced EUC Manager to lead one of the biggest end-user computing environments in Australia. With 10,000+ endpoints spanning Windows, macOS, iOS, Android, and specialised hardware, this is an environment with significant scale and complexity – ideal for a leader with a proven record delivering enterprise-level EUC operations and strategy.

About the Role

We're seeking an End User Computing Manager to lead EUC operations across a distributed environment spanning Australia, India, and Singapore. This is a hands-on leadership role where you'll be accountable for managing a geographically diverse team, delivering seamless end-user services, patch compliance, and lifecycle management across a vast endpoint fleet. You'll oversee patching, asset lifecycle, escalations, and operational excellence across Windows, O365, Intune, SCCM, Jamf, iOS, and Android platforms – ensuring performance, compliance, and user satisfaction in a fast-paced business.

Key Responsibilities
  • Lead and mentor a distributed EUC team across Australia, India, and Singapore
  • Manage the lifecycle of 10,000+ endpoints (deployment through decommissioning)
  • Oversee patch management, compliance, and asset lifecycle management
  • Drive smooth operations across Windows, O365, Intune, SCCM, Jamf, iOS, and Android
  • Manage large mobile and Apple/iOS fleets, plus RF scanners and printing infrastructure
  • Drive ServiceNow processes across incidents, problems, and changes
  • Partner with warehouse, DC, and corporate stakeholders to align EUC services with business needs
  • Provide strategic direction and introduce automation/optimisation where possible
About You
  • 5+ years in senior EUC leadership, managing 10k+ devices at enterprise scale or close to this scale
  • Retail, logistics, FMCG or similar industry experience would be an advantage
  • Technical expertise across Windows, O365, Intune, SCCM, ServiceNow, Jamf
  • Proven experience with Apple/iOS and Android mobile fleets
  • Strong knowledge of patching, compliance, and lifecycle management
  • Experience leading teams across multiple geographies/time zones
  • Resilient leader with excellent communication and stakeholder management skills
  • Willingness to be onsite 5 days per week in Melbourne
Why Apply?
  • Lead end-user computing for one of the largest endpoint fleets in the region
  • Operate across multiple countries and complex environments
  • Competitive salary $140K–$160K + Super
  • Career-defining role with scale, visibility, and impact

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