EUC Specialist

About the Role

This hands-on role is critical in ensuring IT technology across the organisation is supported efficiently and effectively. You'll provide high-level technical support, deliver outstanding customer service, and manage end-user computing (EUC) assets across multiple regions.

This is an onsite role based in Rowville, providing local support to executives and business teams, while assisting remote teams across Australia, New Zealand, and other Asia Pacific locations.

Key Responsibilities:

• Provide advanced technical support for EUC devices and applications across Windows, macOS/iOS, and specialised devices (Zebra scanners, RF guns).
• Manage the end-to-end lifecycle of EUC assets: deployment, configuration, patching, and decommissioning.
• Administer tools such as ServiceNow, Microsoft Intune, SCCM, BigFix, and SOTI MobiControl.
• Maintain Active Directory and Office 365 environments, including user administration and security policies.
• Support collaboration tools (Microsoft Teams, Outlook) and cloud-based telephony solutions (RingCentral).
• Ensure compliance with IT standards and asset management policies.
• Provide timely updates and documentation for processes, workflows, and knowledge bases.

What We're Looking For:

• Proven experience in IT support roles with strong troubleshooting skills across multi-platform environments.
• Advanced knowledge of Intune, SCCM, BigFix, and mobile device management tools.
• Strong experience with Active Directory, Windows OS, and Microsoft 365 services.
• Excellent communication skills with the ability to engage non-technical stakeholders.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Exposure to automation for proactive issue detection.
• Intermediate networking knowledge.
• Experience in vendor management and escalations.

Requirements:

• Relevant IT qualifications.
• Australian or New Zealand citizenship.

Why Apply?

This is a fantastic opportunity to join a team that values innovation, collaboration, and customer satisfaction, while working with cutting-edge technologies in a dynamic environment.