Revenue Manager and Reservation Manager

Revenue Manager and Reservation Manager - INNSiDE Melia Kuala Lumpur Cheras

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Revenue Manager and Reservation Manager - INNSiDE Melia Kuala Lumpur Cheras

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Maximise the RevPar of the hotel under their responsibility, managing the hotel's pricing strategy on a daily basis, and under the supervision of the leader, produce and execute the different actions that ensure the best performance.

Main responsibilities:

• Using the tools provided and in compliance with the MHI standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture ratio (with the F&B Manager), Loyalty program contribution both overall and by account (and for bookers), channel performance and trends in rooms and non-rooms revenues by channel, segment and account.
• Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the hotel team in weekly revenue meeting in relation to the hotel's pricing and market mix strategy.
• Conduct weekly rate/sell strategy (yield) meetings with General Manager, Hotel Manager, DOSM/DOS, Reservations Manager, Front Office Manager, F&B Director and Finance Controller
• Facilitate the weekly Revenue Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc.
• Monitor and determine demand periods for function space, rooms and SPA, catering through an analysis of historical data and current bookings. Responsible for tracking and analysing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates through use of Group Demand Calendar.
• Manage use of revenue systems and CRS on a daily basis. This includes the responsibility for managing the daily inventory and pricing strategy where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing (managing) rates and room types on CRS/PMS through Pyramid Rate Structure.
• Train and support hotel teams on revenue systems functionality and enhancements.
• Responsible in maximizing business through all channels (Call Centre, GDS, OTAs and direct channels). Responsible for ensuring compliance with the MHI policy with regards to rate parity on all online channels and managing third party distributors in compliance with MHI standards and rules.
• Guardian of IBR, Melia CRS and Revenue Management System. Ensure compliance with all IBR rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts to support required staffing levels to all departments.
• Conduct monthly revenue management audits with the Regional Director of Revenue for all revenue generating departments, where relevant.
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
• Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).
• Revenue systems include the central reservations systems (Melia Switch), the yield management system (e.g. IDEAS), IBR and portions of the Property management system.
• Works with Human Resources on manpower planning and management needs for revenue department
• Works with Director of Finance in the preparation and management of the Department's and Hotel's annual revenue budget
• Work with the GM in the preparation of the monthly report, reporting revenue analyse and forecast.
• Complete end of month revenue/sales report.
• Report on competitor activity.
• Participate in preparation of strategic plans for region.
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
• Access and assess sales and marketing data.

Main requirements:

• Graduated Diploma or Degree in Hotel Management / Tourism Management / Business Administration
• Fluent in written and spoken English, a second language will be an advantage (Mandarin). Spanish knowledge is not a must but will help embody & communication of Company culture.
• Well-versed with the hotel operations available technology (PMS, CRS, CM, RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.
• External candidates: 2-3 years of work experience in a similar position in a large hotels or international companies. Previous Revenue Management or Pricing Experience is preferred.
• Internal candidates: 1 year of work experience in a similar position in MHI hotels

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionAnalyst, Sales, and Finance
• IndustriesHospitality, Accommodation and Food Services, and Food and Beverage Services

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