Cluster Reservations Manager

4 days ago

Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

Overview
Join to apply for the
Cluster Reservations Manager
role at
Westin Hotels & Resorts
.
At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.
Job details
Job Number
: 25138018
Job Category
: Reservations
Location
: The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
Schedule
: Full Time
Located Remotely?
: No
Position Type
: Management
Responsibilities
Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence
Develop, implement and oversee training programs to ensure team members succeed in their roles
Actively drive revenue growth by identifying new opportunities, maximise upselling potential and monitoring market trends
Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists
Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences
Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue
Review and analyse reservation data and forecasts to support business planning
Handle escalated guest issues with professionalism and resolve disputes in line with brand standards
Create departmental schedules and manage resources effectively to meet business needs
About You
Proven leadership experience in reservations, sales or front office within hospitality
Strong ability to coach, motivate and develop teams to deliver results
Excellent communication and negotiation skills, with a customer-first mindset
Commercially focused with strong understanding of revenue management and market trends
Highly organised with sharp attention to detail and problem-solving skills
Driven, adaptable and confident working in a fast-paced cluster environment
Eligible to work in Australia
Our Benefits
Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends
Access to Life with the Works – flexible working arrangements, paid birthday leave, and sabbatical opportunities
Internationally recognised leadership training and unlimited career progression across Marriott's global portfolio
Support for your physical, emotional and financial wellbeing through our Employee Assistance Program
Employee referral incentives when you introduce future Marriott associates
Be part of the world's largest hospitality network that values diversity, inclusivity and growth
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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