Loan Tool Specialist

2 weeks ago

Brisbane, Queensland, Australia Hilti (Canada) Corporation Full time
What's the role?

This is an exciting opportunity to join our Tool Service Centre based in Seven Hills. As a PTP Fleet Management Loan Tool Specialist, you will work across our Services Operations team and be responsible for managing tool repair and fleet topics to support the wider service operations team.

If you have a proactive approach and a passion for customer service, this is the right role for you

What does the role involve?
  1. Operation of the Premium Tool Park (PTP) and fleet centralised collection process: dispatch of loan tools to customers, receipt of returned tools, inspection & scrapping where required, monitoring demand trends, and identifying gaps in the loan tool portfolio.
  2. This role involves physical tasks as well as administrative duties and communication with the wider service operations team and sales force.
  3. Providing a positive, world-class customer service experience to internal and external stakeholders.
What you need is:
  1. Experience with face-to-face customer service and a proven track record of delivering excellent customer service.
  2. Strong operational skills.
  3. Excellent verbal and written communication skills.
  4. Ability to work effectively with multiple internal and external stakeholders.
  5. Attention to detail and ability to take ownership of tasks.
  6. IT proficiency across the MS Office suite; experience with SAP is advantageous.
Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each member of our diverse Hilti family. We are committed to an inclusive environment and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What do we offer?

Show us what you're made of, and we'll provide opportunities to grow within the company, including working abroad, experiencing different roles, and exploring various markets. It's a great way to find the right fit for your career ambitions and achieve an exciting future with us.

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