Intake Officer

2 weeks ago

Tamworth, New South Wales, Australia NSW Health Full time

Join to apply for the Intake Officer - Central Intake Service role at NSW Health

Overview

Join the Central Intake Service (CIS) which plays a vital role in supporting the health and wellbeing of the community by managing the initial triage and registration for a range of clinical services across Primary Care and Community Health. This includes facilitating referrals into both the Community Health Care stream and the Child, Family and Priority Populations stream, ensuring individuals and families are connected to the care they need.

Details

Employment Type: Permanent Full Time
Location: Penrith Community Health Centre
Position Classification: Welfare Officer Non-Graduate Grade 1/2
Remuneration: $62,480.00 - $83,018.00 per annum
Hours Per Week: 38
Requisition ID: REQ601537
Application Close: 10/09/2025

What You Will Bring To The Role
  • Minimum of a Certificate IV or Diploma in Welfare Work (or similar).
  • Demonstrated recent experience performing in a welfare role
  • Demonstrated experience using IT systems and client registration systems. Desirable to have experience using EMR/ Cerner and IPM
  • Effective verbal, written and interpersonal communications skills. Experience writing a clinical note including ongoing plan that is clear and logical. Desirable to have experience using the ISBAR framework
  • Demonstrated experience assisting vulnerable members of the public. This includes navigating referral systems, provide an empathetic response, and provide referral options
  • Demonstrated ability to work independently and within a team
  • Commitment to ongoing professional development, quality improvement and WH&S responsibilities
  • Demonstrated ability to apply clinical judgement & triage skills in circumstances surrounding but not exclusive to suicidal and or distressed individuals, domestic violence & child protection issues.
Responsibilities

The Central Intake Service handles referrals from both the public and professional networks, providing a warm, empathetic response while navigating service eligibility. Where individuals may not meet criteria, you'll ensure they are guided toward alternative pathways, maintaining dignity and respect throughout the process. You'll be the first point of contact for those reaching out for support in a welfare focused role.

Benefits
  • Accrued Day Off (ADO)
  • Opportunity for extra tax savings through Salary Packaging
  • Novated Leasing
  • Great education opportunities through Education Training Service which offers over 110 courses each year
  • Access to our Employee Assistance Program (EAP) for staff and family members
  • Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply. NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards. For assistance with applying through the NSW Health Career Portal please click here.

Additional Information
  • What You Will Bring To The Role includes a list of required qualifications and experience prior to applying.
  • Role details and application close information are provided above.

For role related queries or questions contact Monique Dentrinos on Monique.Dentrinos@health.nsw.gov.au.


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