Welfare Support Specialist

1 day ago

Tamworth, New South Wales, Australia beBeeIntake Full time $62,480 - $83,018
Job Opportunity:

We are seeking a compassionate and highly organised Intake Officer to be the first point of contact for those reaching out for support.

In this welfare focused role, you'll handle referrals from both the public and professional networks, providing a warm, empathetic response while navigating service eligibility.

Where individuals may not meet criteria, you'll ensure they are guided toward alternative pathways, maintaining dignity and respect throughout the process.

  • Bachelor's degree in Social Work or related field (or similar).
  • Demonstrated recent experience performing in a welfare role
  • Demonstrated experience using IT systems and client registration systems. Desirable to have experiencing using EMR/ Cerner and IPM
  • Effective verbal, written and interpersonal communications skills. Experience writing a clinical note including ongoing plan that is clear and logical. Desirable to have experiencing using the ISBAR framework
  • Demonstrated experience assisting vulnerable members of the public. This includes navigating referral systems, provide an empathetic response, and provide referral options
  • Demonstrated ability to work independently and within a team
  • Commitment to ongoing professional development, quality improvement and WH&S responsibilities
  • Demonstrated ability to apply clinical judgement & triage skills in circumstances surrounding but not exclusive to suicidal and or distressed individuals, domestic violence & child protection issues.

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