Consumer Relations Representative

4 weeks ago

Melbourne, Victoria, Australia Treasury Wine Estates Full time

About us

Treasury Wine Estates (TWE) is one of the world's largest wine companies. At TWE we are led everyday by our purpose, Boldly Cultivating . We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands, click here .

About the role

We're looking for a proactive and consumer-focused representative to be the voice of our brand, delivering exceptional support and safeguarding the reputation of Treasury Wine Estates. In this role, you'll respond to consumer inquiries and complaints, ensuring timely, empathetic, and effective resolutions that drive satisfaction and loyalty.

  • Respond to consumer inquiries across phone, email, social media, and chat

  • Investigate and resolve product or service issues, escalating where needed

  • Accurately document all interactions and resolutions in the case management system

  • Collaborate with teams like QA, Marketing, and Logistics to resolve concerns

  • Monitor consumer feedback trends and share insights for business improvement

About you

You're a customer-focused professional who thrives on delivering outstanding service and turning challenges into positive experiences. With strong communication skills and a solutions-oriented mindset, you're confident in handling a wide range of consumer inquiries and complaints with empathy and professionalism.

  • Experience in customer service or consumer affairs, ideally in FMCG, retail or hospitality

  • Strong verbal and written communication skills with adaptable tone

  • Skilled in using CRM systems and Microsoft Office Suite

  • Proven ability to manage complaints with tact, resilience, and accuracy

Why you'll love it here:

  • Our culture is built on bringing our whole selves, being courageous and delivering together – it's our DNA and the heart of who we are at TWE.

  • We prioritise your growth with access to g lobal career opportunities and structured programs designed to support your health, wellbeing and careerdevelopment.

  • Enjoy the world's most desirable wines through our generous employee product allowance

  • Plus, you'll get an extra day off each year with your "TWEforME Day" – a day to spend however you choose

We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here .

It takes all varietals

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

All qualified applicants will be considered for employment regardless of age, race, colour, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com , quoting the job title and reference number.

How to apply

We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.

#J-18808-Ljbffr

  • Consumer Communications Specialist

    14 hours ago

    Melbourne, Victoria, Australia beBeeConsumerCommunications Full time $123,444 - $144,386

    Consumer Communications and Projects Lead Job DescriptionAt ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.This role...

  • Chief Consumer Growth Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $300,000 - $330,000

    Senior Sales and Marketing Director Opportunity in APACThis is a unique chance to lead consumer growth strategy in a highly respected international business.The role offers dynamic, region-wide scope with a focus on service excellence, innovation, and customer experience. You will be responsible for driving accelerated revenue growth, enhanced profitability,...

  • Consumer Communications Lead

    7 hours ago

    Melbourne, Victoria, Australia ASIC Full time

    Join to apply for the Consumer Communications Lead role at ASIC4 days ago Be among the first 25 applicantsJoin to apply for the Consumer Communications Lead role at ASICGet AI-powered advice on this job and more exclusive features.A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for...

  • Senior Manager Consumer Engagement

    23 hours ago

    Melbourne, Victoria, Australia beBeeConsumerCampaign Full time $165,011 - $195,951

    About the Role:We are seeking a highly skilled Senior Manager to lead our consumer campaigns and content strategy.As Senior Manager, Consumer Campaigns and Content, you will be responsible for developing and executing impactful consumer-focused campaigns and content strategies that drive results. This is a pivotal role in driving the evolution of our...

  • Consumer Communications and Projects Lead

    3 weeks ago

    Melbourne, Victoria, Australia Accpa Full time

    Consumer Communications and Projects Lead16 April 2025Consumer Communications and Projects Lead16 April 2025At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial...

  • Strategic Consumer Campaigns Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeFinancial Full time $165,011 - $195,951

    Senior Campaigns ManagerWe are seeking a Senior Campaigns Manager to lead our consumer campaigns and content strategy, delivering impactful content across multiple channels.About the RoleDevelop and implement a high-performing team responsible for consumer campaigns, content creation, and digital engagement.Drive the implementation of our consumer...

  • Senior Manager Consumer Campaigns and Content

    4 weeks ago

    Melbourne, Victoria, Australia Accpa Full time

    Senior Manager Consumer Campaigns and Content07 April 2025At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.As Senior...

  • Senior Manager Consumer Campaigns and Content

    2 weeks ago

    Melbourne, Victoria, Australia Accpa Full time

    Senior Manager Consumer Campaigns and Content07 April 2025At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.As Senior...

  • Consumer Connect Banker

    1 week ago

    Melbourne, Victoria, Australia Westpac Full time

    Join to apply for the Consumer Connect Banker role at Westpac3 days ago Be among the first 25 applicants Join to apply for the Consumer Connect Banker role at Westpac Job Description Create your best future and join Westpac as a Job Description Create your best future and join Westpac as a Consumer Connect Banker.What's the role?There are multiple Full-time,...

  • Media Relations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCommunications Full time $60,000 - $100,000

    Role OverviewThe role of Communications Advisor is pivotal in developing and executing national media consumer campaigns that enhance and protect the company's reputation.As a skilled writer and storyteller, you will thrive in an agile fast-paced environment where no two days are the same.Key ResponsibilitiesDevelop and execute national media consumer...