Retail Claims

Overview

Join to apply for the Retail Claims - Senior Case Manager role at Zurich Australia.

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

Responsibilities

• Lead and support our case managers who assess long-term, Death and Terminal Illness claims.
• Own a small portfolio of complex claims across Income Protection, Death and Terminal Illness.
• Be the team's go-to expert—share knowledge, coach on best practice, and role-model Zurich's claims philosophy.
• Make sure our claims processes are followed, and quality standards are met, including reporting and remediation where needed.
• Help improve how we work: review and update procedures, contribute to key projects, and find smart efficiencies. Be open to new ideas and methods.

Important to your success

• Solid end-to-end experience in retail life claims, with strong policy interpretation across different cover types.
• Strong understanding of LICOP (Life Insurance Code of Practice).
• Broad knowledge of medical, financial, legal, product and regulatory aspects of life insurance.
• Clear grasp of the legal framework for insurance contracts and strict respect for confidentiality of medical and financial information.
• Proven ability to coach, mentor and lift team capability.
• Customer focus: you aim to meet or exceed customer expectations, directly and through the team.
• Great communication skills—able to adjust your style for different people and situations.
• Initiative and strong problem-solving skills.
• Certificate IV in Life Insurance (preferred).

Belong. Zurich is here to support you

• 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave and Family Care (par ental leave).
• Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Wellbeing programs: AUD$500 wellbeing payment per year and a AUD$295 new starter e-voucher for your work-from-home setup, plus access to Shine portal.
• Grow and thrive in your career with our award-winning training programs and development opportunities.
• Work with global, diverse, and inclusive teams and explore your passions.
• Global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our Green Star rated offices and dress for your day.
• We plant a tree for every new employee.
• Awards and memberships (WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity, and more).

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business

Industries

Insurance and Financial Services

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