Service Delivery Manager

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Job Description - Service Delivery Manager (264802)

Service Delivery Manager - 264802

• New Intercity Fleet (NIF) project
• 24/7 - Day & Afternoon Roster
  
  

We're moving Australia forward and we want you to move with us. Want to make a real impact, join a dynamic team, be part of something that depend on – Transport.We believe success and value are driven by real teams where everyone has a role to play.

Our people work on collaborative and exciting projects, shape the way we evolve, adapt and transform the industries that we work in. We rally together, drawing on the diverse skills across our teams and create environments where great ideas are heard.

About the Project:

Join UGL's Manufacturing and Maintenance division as we embark on the landmark New Intercity Fleet (NIF) project. This initiative will revolutionise train services for customers traveling from Sydney to the Central Coast, Newcastle, the Blue Mountains, and the South Coast.

About Your Role:

As a Service Delivery Manager, your role is centered around leading and managing maintainers to ensure that all maintenance work is executed efficiently, cost-effectively, and safely. This position plays a critical role in achieving project objectives, particularly in the areas of safety, environmental compliance, train availability and reliability, budget adherence, quality assurance, and customer satisfaction for the NIF (New Intercity Fleet) Project.

Key Responsibilities:

• Demonstrate leadership in safety, quality, and environmental management, maintaining a safe workplace aligned with UGL's One HSE Culture framework.
• Lead, direct, and mentor the team to meet scheduled train availability and reliability targets.
• Monitor maintenance performance to meet contractual milestones and manage risks effectively.
• Drive continuous improvement using Lean methodologies and implement innovative process improvements.
• Liaise openly with internal and external stakeholders, ensuring relationships are built and maintained with operational teams and project partners.
• Manage team performance by setting clear KPIs, conducting appraisals, and developing succession plans.
• Ensure compliance with UGL's policies and procedures, maintaining record-keeping and reporting standards.

About You:

This role is suited for a proactive leader who can manage complex demands while inspiring and developing a high-performing team. You will bring:

• Extensive leadership experience in a production/maintenance environment, ideally within rail, automotive, defense, or safety-critical industries.
• Expertise in Lean principles, business improvement techniques, and resource planning systems.
• Proven ability to manage safety, quality, and environmental requirements to meet contractual standards.
• Exceptional interpersonal, communication, and negotiation skills to foster collaboration with stakeholders at multiple levels.
• Strong analytical skills and ability to prioritise, plan, and execute complex tasks efficiently.
• Proficiency with MS Word, Excel, and related tools.

Qualifications and Education Requirements:

• A degree in Engineering, Asset Management, relevant trade or equivalent experience.
• Innovative Projects: Join dynamic projects that push the boundaries of what's possible in maintenance planning.
• Professional Development: Immerse yourself in a role offering growth and learning opportunities within a supportive team environment.
• Impactful Work: Contribute to essential services that directly enhance transportation reliability and customer satisfaction.
• Employee Well-being: Health and wellness programs designed to support your physical and mental well-being, ensuring a balanced and healthy lifestyle.

About Us

UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world's largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies.

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Ref: 264802
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