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Senior Business Analyst
1 month ago
Take the next step. Be part of something bigger at Suncorp.
OverviewSenior Business Analyst - Digital customer tribe. As Senior Business Analyst in our Digital Customer Tribe, you will be supporting the delivery of the digital program of work across Suncorp's Insurance brands. The role offers plenty of variety working across multiple digital assets, applications, platforms and brands. You will be supporting projects in a continuous delivery model (Agile) and joining a large Analysis Chapter that supports a variety of medium to large scale programs across the Suncorp Group.
What you'll do- Work with several stakeholders across the business including the Enterprise Delivery Analysis, Enterprise Delivery Practice, Delivery/ Project managers, Business/Product owners, subject matter experts and project stakeholders including but not limited to principal engineers, architects, developers, testers, scrum masters etc
- Use appropriate systems, tools and processes to proactively discover requirements; facilitate workshops, synthesise information accurately, completely and coherently to produce designs that realise Tribe/Squad and/or Project outcomes
- Adopt Suncorp's WoW to elaborate on requirements, create acceptance criteria, compile story cards/user stories and estimate effort
- Apply sound comprehension of Suncorp business context including strategy, key systems/process, and critical issues/constraints
- Solve business and technical problems using a methodical and consultative approach
- Support testing, change management, training and business roll-out of solutions
- Document current and future-state processes (as-is/to-be)
- Manage risks, issues and change requests using established tools and frameworks
- Essential: Minimum of 4 years' experience as a Senior Business Analyst working in the Digital domain in a project/delivery role
- Essential: High level understanding of all aspects of digital asset changes and the digital asset life cycle
- Essential: Experience implementing change across a variety of digital processes including Sales, Service, Renewals, Payments, Claims, Mobile, Web and AI
- Experience with customer journey and expertise to work with UX designers, and developers to come up with optimal technical solution to a business problem
- Experience with eliciting and defining business requirements, and translate into technical requirements for developers
- Experience in Agile ways of working and supporting tools including but not limited to JIRA, confluence and using these tools for documenting, planning and tracking requirements
- Experience in building and influencing successful business relationships
- Experience in creating user stories, defining as-is to-be processes and managing risks/issues/change requests
- Insurance industry experience advantageous; Guidewire and Claims experience (desired)
- A thirst for continual development and learning and willingness to share experience with others
- Enthusiasm to be an active contributor to the Analysis Chapter and building and embedding a strong culture that enables everyone to become a master of the craft of business analysis
- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
For over 100 years Suncorp has been driven by our guiding Purpose – to build futures and protect what matters. We've made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of trusted names in insurance, the Suncorp family provides our people with every opportunity to grow their career as they make a meaningful difference for our customers and communities.
If this opportunity sounds like the challenge you have been looking for, please apply online today. Applications sent directly by email will not be accepted.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is diverse, talented and passionate, and where our people feel included, valued and connected. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact us.
Advertised: 11 Sep 2025 AUS Eastern Standard Time
Applications close: 18 Sep 2025 AUS Eastern Standard Time
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