
East Coast Field Service Supervisor
3 weeks ago
Add expected salary to your profile for insights
Are you a natural leader with a passion for coffee and and a commitment to outstanding customer service? Five Senses Coffee is seeking an experienced and motivated East Coast Field Service Supervisor to join our dedicated technical team in Melbourne.
In this pivotal role, you'll report to the National Technical Service Manager and be responsible for the day-to-day leadership of our VIC based technical team, coordination of third-party service providers across VIC, NSW & QLD and management of our VIC workshops. You'll also oversee the Equipment Control register, ensuring smooth, efficient operations across service delivery, logistics, and workshop productivity.
In addition to leading the East Coast operations, this position acts as a key support to the West Coast Field Service Supervisor during periods of high demand or absence, ensuring national consistency in service delivery and technical standards.
A Bit About Us
Five Senses Coffee is a proudly Australian-owned specialty coffee company committed to supplying great coffee and exceptional service to our loyal and passionate customers. We are a values-driven company with a unique culture where we strive to be positive, ethical, excellent, and caring in everything we do Our mission is simple: to impact people positively through specialty coffee.
We are committed to being a progressive company that values and supports its staff. We continuously seek to improve our workplace, products, and services. As a certified B Corp and Carbon Neutral company, we use our business as a force for good.
Key Responsibilities:
Lead, coach, and support VIC based field technicians and workshop teams.
Manage third-party service providers across VIC, NSW and QLD to ensure compliance with company standards.
Oversee operations at our VIC workshop to maintain performance and quality.
Oversee the Equipment Control (EQC) register, ensuring smooth and efficient operations across service delivery, logistics, and workshop productivity.
Act as secondary support for West Coast field operations as required.
Ensure customer service excellence through efficient case management and technician dispatch.
Monitor performance metrics and service quality, escalating issues where needed.
Drive continuous improvement initiatives across service and workshop operations.
Ensure adherence to safety protocols, company policies, and technical standards.
Desirable Qualifications & Skills
Proven experience in a supervisory or senior technical field services role, ideally within the coffee, hospitality, or equipment industries.
Strong leadership and people management capabilities.
Experience using ServiceMax or a similar service management platform (essential).
Proficient use of Microsoft Office Suite (Word, Excel, Outlook, Teams)
Excellent communication and problem-solving skills.
Ability to manage operations across multiple regions and coordinate remote contractors.
Familiarity with Equipment Control as well as workshop operations.
High attention to detail and strong organisational skills.
You'll Succeed in This Role If You:
Are a strategic, analytical thinker who thrives on solving problems and driving continuous improvement.
Can work independently and maintain composure in a fast-paced environment.
Take pride in delivering high-quality outcomes and setting high standards.
Communicate clearly and build trust across teams and stakeholders.
Inspire and motivate others by recognising strengths and fostering growth.
Tackle challenges constructively and help cultivate a culture of high performance.
Key Benefits:
This role offers a competitive base salary plus super, along with all the tools you need to succeed – including a work vehicle, mobile phone, uniform, and training. You'll be part of a supportive and experienced team, and as a bonus, you'll enjoy free coffee for your home setup – because great coffee shouldn't stop at work
At Five Senses Coffee, we're committed to an inclusive and accessible recruitment process for everyone. If you have access needs, are neuro-diverse, or identify as Aboriginal, Torres Strait Islander, or from another Indigenous background, we welcome you to share any requirements so we can support you throughout the process.
If you want to contribute to a great company that strives to make a difference, we look forward to hearing from you. Hit the Apply button and let's start talking. Check us out at www.fivesenses.com.au
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Field Services Supervisor? How many years of people management experience do you have? Which of the following Microsoft Office products are you experienced with? Do you have a current Australian driver's licence? How much notice are you required to give your current employer? What's your expected annual base salary?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr-
East Coast Field Service Supervisor
2 weeks ago
Melbourne, Victoria, Australia Five Senses Coffee Pty Ltd Full time $90,000 - $120,000 per yearAre you a natural leader with a passion for coffee and and a commitment to outstanding customer service? Five Senses Coffee is seeking an experienced and motivated East Coast Field Service Supervisor to join our dedicated technical team in Melbourne.In this pivotal role, you'll report to the National Technical Service Manager and be responsible for the...
-
Field Supervisor
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationPort Melbourne - 331 Ingles StreetJob Description SummaryAn exciting opportunity has arisen for a Field Supervisor to join ServiceStream based within the northern Victoria region.About the RoleServiceStream's Telecommunications division are currently seeking a Field Supervisor to join our growing company. You will be responsible for...
-
Field Supervisor
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationClayton, VICJob Description SummaryExciting opportunity to join our Utilities division as a Field Supervisor supporting a major metering contractAbout the RoleKey Responsibilities- Ensure all contractual KPI's are met and if possible exceeded- Assist in maintaining a strong client relationship and act as key point of contact for reader...
-
Field Supervisor
2 weeks ago
Melbourne, Victoria, Australia Ventia Pty Limited Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Telstra's intercity fibre (ICF) network build contract is an iconic project that comes around once in a lifetime that involves the renewal and upgrade of the existing inter-city network across the Nation.Ventia are hiring...
-
Field Supervisor
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full timePrimary LocationFerntree GullyJob Description SummaryAn exciting opportunity has arisen for a Senior Field Supervisor to join Service Stream in our Telecommunications team based in Ferntree Gully.About the RoleService Stream's Telecommunications division are currently seeking a Senior Field Supervisor to join our growing company. You will be responsible for...
-
Market Systems Manager East Coast
2 weeks ago
Melbourne, Victoria, Australia Power Systems Consultants Full time**_Win the energy transition_**At PSC, we're taking on society's greatest challenge - decarbonising our energy system. With trends like electric vehicles, battery storage, offshore wind, microgrids, and the IoT it couldn't be a **more exciting time** to be part of the energy transitionThe role will work with our global team of outstanding professionals,...
-
Field Service Supervisor
3 weeks ago
Melbourne, Victoria, Australia Five Senses Coffee Full timeOverviewFive Senses Coffee is a carbon-neutral wholesale coffee roaster dedicated to providing customers with products and services to deliver an excellent coffee experience. Established in 1999 with a strong commitment to excellence, service, and ethics, the company has grown significantly with facilities across the country staffed by talented coffee...
-
Field Service Supervisor
3 weeks ago
Melbourne, Victoria, Australia Five Senses Coffee Full timeOverviewFive Senses Coffee is a carbon-neutral wholesale coffee roaster dedicated to providing customers with products and services to deliver an excellent coffee experience. Established in 1999 with a strong commitment to excellence, service, and ethics, the company has grown significantly with facilities across the country staffed by talented coffee...
-
Field Service Supervisor
1 week ago
Melbourne, Victoria, Australia Five Senses Coffee Full timeOverviewFive Senses Coffee is a carbon-neutral wholesale coffee roaster dedicated to providing customers with products and services to deliver an excellent coffee experience. Established in 1999 with a strong commitment to excellence, service, and ethics, the company has grown significantly with facilities across the country staffed by talented coffee...
-
East Coast Growth Manager
6 days ago
Melbourne, Victoria, Australia beBeegrowthmanager Full time $60,000 - $80,000Key Responsibilities">Manage and grow a high-performing distributor network.IDentify, engage, and convert new business opportunities in mining, construction, manufacturing, and beyond.Educate partners on product offerings and value propositions to drive growth across the East Coast.Conduct joint sales visits and customer presentations to deliver...