East Coast Field Service Supervisor

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Are you a natural leader with a passion for coffee and and a commitment to outstanding customer service? Five Senses Coffee is seeking an experienced and motivated East Coast Field Service Supervisor to join our dedicated technical team in Melbourne.

In this pivotal role, you'll report to the National Technical Service Manager and be responsible for the day-to-day leadership of our VIC based technical team, coordination of third-party service providers across VIC, NSW & QLD and management of our VIC workshops. You'll also oversee the Equipment Control register, ensuring smooth, efficient operations across service delivery, logistics, and workshop productivity.

In addition to leading the East Coast operations, this position acts as a key support to the West Coast Field Service Supervisor during periods of high demand or absence, ensuring national consistency in service delivery and technical standards.

A Bit About Us

Five Senses Coffee is a proudly Australian-owned specialty coffee company committed to supplying great coffee and exceptional service to our loyal and passionate customers. We are a values-driven company with a unique culture where we strive to be positive, ethical, excellent, and caring in everything we do Our mission is simple: to impact people positively through specialty coffee.

We are committed to being a progressive company that values and supports its staff. We continuously seek to improve our workplace, products, and services. As a certified B Corp and Carbon Neutral company, we use our business as a force for good.

Key Responsibilities:

Lead, coach, and support VIC based field technicians and workshop teams.

Manage third-party service providers across VIC, NSW and QLD to ensure compliance with company standards.

Oversee operations at our VIC workshop to maintain performance and quality.

Oversee the Equipment Control (EQC) register, ensuring smooth and efficient operations across service delivery, logistics, and workshop productivity.

Act as secondary support for West Coast field operations as required.

Ensure customer service excellence through efficient case management and technician dispatch.

Monitor performance metrics and service quality, escalating issues where needed.

Drive continuous improvement initiatives across service and workshop operations.

Ensure adherence to safety protocols, company policies, and technical standards.

Desirable Qualifications & Skills

Proven experience in a supervisory or senior technical field services role, ideally within the coffee, hospitality, or equipment industries.

Strong leadership and people management capabilities.

Experience using ServiceMax or a similar service management platform (essential).

Proficient use of Microsoft Office Suite (Word, Excel, Outlook, Teams)

Excellent communication and problem-solving skills.

Ability to manage operations across multiple regions and coordinate remote contractors.

Familiarity with Equipment Control as well as workshop operations.

High attention to detail and strong organisational skills.

You'll Succeed in This Role If You:

Are a strategic, analytical thinker who thrives on solving problems and driving continuous improvement.

Can work independently and maintain composure in a fast-paced environment.

Take pride in delivering high-quality outcomes and setting high standards.

Communicate clearly and build trust across teams and stakeholders.

Inspire and motivate others by recognising strengths and fostering growth.

Tackle challenges constructively and help cultivate a culture of high performance.

Key Benefits:
This role offers a competitive base salary plus super, along with all the tools you need to succeed – including a work vehicle, mobile phone, uniform, and training. You'll be part of a supportive and experienced team, and as a bonus, you'll enjoy free coffee for your home setup – because great coffee shouldn't stop at work

At Five Senses Coffee, we're committed to an inclusive and accessible recruitment process for everyone. If you have access needs, are neuro-diverse, or identify as Aboriginal, Torres Strait Islander, or from another Indigenous background, we welcome you to share any requirements so we can support you throughout the process.

If you want to contribute to a great company that strives to make a difference, we look forward to hearing from you. Hit the Apply button and let's start talking. Check us out at www.fivesenses.com.au

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Field Services Supervisor? How many years of people management experience do you have? Which of the following Microsoft Office products are you experienced with? Do you have a current Australian driver's licence? How much notice are you required to give your current employer? What's your expected annual base salary?

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