Repair Leadership Specialist

6 hours ago

Brisbane, Queensland, Australia beBeeRepair Full time $100,000 - $120,000

Senior Repair Coordination Team Leader Role

">Job Overview">

We are seeking a highly skilled and experienced Senior Repair Coordination Team Leader to lead our repair coordination team.

">
  • ">
  • Lead and manage the repair coordination team to support business operations and service delivery.">
  • Manage escalated calls and resolve complaints promptly and professionally.">
  • Allocate tasks, manage workloads, and ensure the team stays on top of priorities and deadlines.">
  • Maintain accurate records and notes for every project to track progress and report outcomes.">
  • Onboard and train new team members to ensure they feel confident and supported from day one.">
  • Collaborate with other departments to understand their needs and how the repair coordination team can assist.">
  • Verify that data, reporting, and administrative tasks are accurate and completed on time.">
  • Facilitate team meetings, maintain organization (like rosters and leave), and support broader business communication.">
  • Foster great customer service across the team.">
  • Monitor and manage key performance indicators (KPIs).">
">Requirements">

To be successful in this role, you will need:

">
  • ">
  • At least 3 years' experience in insurance repairs.">
  • Strong communication and interpersonal skills.">
  • Excellent organizational and time management abilities.">
  • A hands-on leadership style.">
  • High attention to detail, particularly when it comes to administration, reporting, and compliance.">
  • Confidence in using Microsoft Office, CRM systems, job tracking software, or SharePoint.">
  • A customer-focused mindset with a calm and solutions-driven approach under pressure.">
  • Proactivity, reliability, and adaptability.">
">Benefits">

This is a full-time position offering:

">
  • ">
  • Growth opportunities within the company.">
  • Laptop, phone, and tools provided for the role.">
  • Ongoing training and development.">
  • A friendly working environment.">
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