Senior Sales Specialist

Account Executive - Webex Customer Experience (CX)Join or sign in to find your next job

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Account Executive - Webex Customer Experience (CX)

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Join to apply for the Account Executive - Webex Customer Experience (CX) role at Cisco

Location: Must be based in or within a commutable distance of Sydney.

Meet the Team

At Cisco, we're redefining collaboration and customer experience through our Webex Customer Experience portfolio—one of the fastest-growing and most strategic areas within our business. As digital messaging, AI and automation transform customer engagement, organizations must evolve quickly and effectively. Webex Customer Experience (CX) Solutions help our clients stay ahead in this multifaceted landscape.

As an Account Executive for Webex CX Solutions, you will work closely with cross-functional teams to address our customers' most complex business needs. Reporting to the Head of Webex CX A/NZ, you will collaborate with:

• Global Contact Centre Sales teams and leadership
• Product Sales Specialists and Solution Engineers
• Account Management Teams
• Channel Partners and third-party Solution Providers
• Product Management teams within Cisco's Global Contact Centre Business Unit
  
  

Your Impact

You'll play a key role in driving Cisco's success by growing our Webex Customer Experience Solutions sales including Webex Contact Centre, and Webex Connect, our Communications Platform-as-a-Service (CPaaS) together with Webex AI Agent and AI Assistant. This role focuses on Enterprise, Public Sector, and Commercial segments across Australia and New Zealand.

As an Account Executive, your consulting expertise and industry knowledge will empower Cisco's sales teams to build trust and expand our market presence in CPaaS, CCaaS, and AI-driven solutions. In this role, you will:

• Advise customers on how Cisco's AI-enabled solutions can address their unique business challenges
• Lead strategic, consultative sales efforts to position Cisco as the partner of choice for excellent customer experiences
• Enable our customers to achieve business outcomes through innovative technology
• Guide organizations in identifying high-value AI use cases and clearly communicate the potential return on investment
• Drive revenue growth and improve Cisco's leadership in the market
• Build positive relationships with senior leaders, using both direct and channel-led approaches
• Collaborate with internal and external partners to achieve shared goals
  
  

Minimum Qualifications

• Sales and Consulting Leadership: 5+ years' experience in leading solutions and application sales, as well as consulting engagements.
• Domain Expertise: In-depth understanding of Contact Centre as a Service (CCaaS), CPaaS and SaaS-based technologies, and architectures, including adjacent technologies such as Workforce Management, Quality Management, and AI.
  
  

Preferred Qualifications

• Ability to communicate a compelling vision, particularly in Contact Centre (CX), AI, and Experience Management (CE)
• Experience collaborating with customers to identify challenges, demonstrate the value of AI, and develop ROI-based use cases
• Interactive approach to working with teams, partners, and customers to ensure successful outcomes
• Strong business insight and industry awareness to align Cisco's solutions with customer priorities
• Proven ability to engage with senior executives and deliver value-driven solutions
  
  

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• IndustriesComputer Hardware Manufacturing, Software Development, and Computer Networking Products

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