Customer Success Manager

4 weeks ago

Sunshine Coast, Australia Maropost Full time
Customer Success Manager - Australia (Remote)

Maropost Sippy Downs, Queensland, Australia

Join or sign in to find your next job

Join to apply for the Customer Success Manager - Australia (Remote) role at Maropost

Customer Success Manager - Australia (Remote)

Maropost Sippy Downs, Queensland, Australia

1 day ago Be among the first 25 applicants

Join to apply for the Customer Success Manager - Australia (Remote) role at Maropost

Everything we do is for our customers

Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers' success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.

Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.

The opportunity

Ready to turn great customer experiences into unforgettable ones?

At Maropost, we are on the hunt for a passionate and experienced Customer Success Manager to lead our customers on their journey to success, reduce churn, and identify growth opportunities that deliver measurable value. As a trusted advisor, you'll be instrumental in building strong, strategic partnerships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.

You'll act as both a strategic partner and escalation point, ensuring customer satisfaction, reducing risk, and driving long-term engagement and retention.

What you'll be doing (and loving)

  • Be the ultimate customer champion - deliver value, solve problems, and celebrate wins
  • Build and grow strong, trust-based relationships with your client portfolio
  • Dive deep into customer goals and challenges, and shape strategic plans for success
  • Keep a close eye on customer health and proactively address issues before they bubble up
  • Spot upsell and cross-sell opportunities like a pro and turn them into wins
  • Lead regular check-ins and business reviews to stay aligned and deliver ongoing value
  • Partner closely with Sales, Product, and Support teams to amplify customer voices internally
  • Help evolve our Customer Success playbook - your insights matter

What you'll bring to Maropost
  • 3+ years in Customer Success, Account Management, or a client-facing role
  • Proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile
  • A knack for uncovering new opportunities and driving account growth
  • Exceptional written and verbal communication skills
  • SaaS or tech industry experience - bonus points for B2B or eCommerce/Retail ops knowledge
  • Self-starter energy, you take initiative and thrive in a fast-paced, agile environment
  • A solutions-first mindset and a natural curiosity to keep learning and evolving
  • You exemplify Maropost's values:
    • Customer Obsessed
    • Extreme Urgency
    • Excellence
    • Resourceful
    What's in it for you
    • A tight-knit, collaborative team culture that genuinely cares about customers (and each other)
    • Competitive base salary + performance bonus - your impact won't go unnoticed
    • Work where it works for you - remote or from our relaxed Sunshine Coast office
    • Every day is casual dress day. We're all about bringing your full self to work
    • Join a rapidly growing, globally expanding SaaS business making waves
    • Loads of room to learn, grow and make your mark - this is just the beginning

    If you're driven by purpose, fueled by challenge, and ready to make magic happen for our customers, apply now. We can't wait to meet you.

    Message from the Founders: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.

    If that isn't for you that's ok, for those of you that it is, please get in touch with usSeniority level
    • Seniority levelMid-Senior level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionOther
    • IndustriesSoftware Development

Referrals increase your chances of interviewing at Maropost by 2x

Sign in to set job alerts for "Customer Success Manager" roles.Bendon - Sales Consultant - Myer Maroochydore (19.5 hrs : Monday- Tuesday- Thursday-Saturday)

Maroochydore, Queensland, Australia 3 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Success Representative

    1 week ago

    Sunshine Coast, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunity**: - ** Hybrid work model (3 days home, 2 days office)**: - ** Base yourself in the Sunshine Coast** Ingram Micro Cloud is a "startup like" business that is growing absurdly fast. We are the world's largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are...

  • Customer Success Manager

    3 weeks ago

    Sunshine Coast Regional District, Australia Maropost Full time

    Customer Success Manager - Australia (Remote)Maropost Sippy Downs, Queensland, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Success Manager - Australia (Remote) role at MaropostCustomer Success Manager - Australia (Remote)Maropost Sippy Downs, Queensland, Australia1 day ago Be among the first 25 applicantsJoin to apply for the...

  • Customer Success Representative

    1 week ago

    Sunshine Coast, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunity**: - ** Hybrid work model (3 days home,2 days office)**: - ** Base yourself in Sunshine Coast** Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are...

  • Customer Success Manager, Ag-Tech

    2 weeks ago

    Sunshine Coast Regional District, Australia BeeHero Full time

    At BeeHero, we believe technology should do more than just make life easier; it should drive real-world impact. Our mission is to future-proof the global food supply through precision pollination. BeeHero is a data-driven company that has developed a unique platform leveraging low-cost IoT sensors and artificial intelligence to collect and analyse data on...

  • Platform Success Representative

    1 week ago

    Sunshine Coast, Australia Ingram Micro Full time

    **Description** - **Permanent Full Time Opportunity**: - ** Hybrid work model (3 days home,2 days office)**: - ** Base yourself in Sunshine Coast** Ingram Micro Cloud is a “startup like” business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are...

  • Customer Service Manager

    7 days ago

    Sunshine Coast, Australia Elgas LIMITED Full time

    Elgas LIMITED **Customer Service Manager** Sunshine Coast, QLD, Australia | req16012 **What you will enjoy doing** - Managing an Elgas business encompassing all aspects of day-to-day depot operations, transport, customer service, sales including distributor channels, profit growth and cost management, you will be directly accountable for businesses P&L -...

  • Customer Success Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeAccount Full time $100,000 - $115,000

    About the JobThis position is ideal for a motivated individual with excellent interpersonal skills.You will be the primary point of contact for customers and internal stakeholders.This role offers flexibility, working remotely as part of our commercial team.Key ResponsibilitiesDevelop and maintain relationships with assigned clients to drive growth and...

  • Customer Service Manager Primary Processing

    2 weeks ago

    Sunshine Coast, Australia Kilcoy Pastoral Company Full time

    **ABOUT US** As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eat! Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity. We are constantly looking for problem solvers who...

  • Customer Success Executive

    4 days ago

    Gold Coast, Australia Desygner Full time

    **Customer Success Executive - Detail-oriented, Result-driven, Client-centric** Join our dynamic and growing startup, Desygner, as a Customer Success Executive. As part of our team, you'll have the opportunity to work in an amazing environment with a great company culture. We are looking for individuals who are passionate about details, driven to achieve...

  • Customer Advisor

    5 days ago

    Sunshine Coast, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: QLD- Brisbane North & Sunshine Coast - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...