Senior Records Coordinator

Overview

Job Description - Senior Records Coordinator (0000B19B)

Join us to make a difference for all students in NSW

• Full-time, Ongoing
• Close to Wynyard station & hybrid work arrangements available

About the role

The Senior Records Coordinator is responsible for leading and overseeing the planning, implementation, and administration of the Student Enrolment & Data Entry programs. This role ensures the integrity, accuracy and timeliness of student data and provides strategic support to the Head, School and Student Data Services.

On a day-to-day basis you will be responsible for:

• Managing competing priorities and high volumes of work, exercising sound judgement to triage and respond to ad hoc requests, resolve complex data issues
• Developing and implementing communication strategies and stakeholder engagement plans; identify process improvement opportunities and contribute to system enhancements to data entry, processing and reporting functions.
• Coordinate the planning and delivery of student results and credential release activities.
• Provide leadership in the planning and coordination of student entry and data entry programs.

Our ideal candidate will have

• A strong ability to manage and resolve issues in a high-volume, frontline environment while maintaining a strong customer service focus and meeting critical deadlines.
• Experience balancing operational demands with stakeholder needs, including responding to ad hoc requests and unforeseen issues in a time-sensitive setting.
• Coordinating the implementation of communication plans and resolving technical issues across key digital platforms such as Students Online and Schools Online.
• Exceptional communication and interpersonal skills for working with diverse stakeholders and leading direct reports.
• Demonstrated understanding of the NSW school system, including school operations, governance structures, and stakeholder responsibilities.
• Proven experience in maintaining and managing the accuracy and integrity of student data and records, including identifying and resolving data quality issues.
• Working with children check clearance for paid employment (prior to commencement, not required at the application stage).

About NSW Education Standards Authority (NESA)

We work with the NSW community to drive improvements in student achievement. We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

To find out more about the important work we do for NSW visit our website.

Ready to join us?

Select Apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application:

• Targeted Question 1: How do you communicate technical information to a non-technical audience, to ensure inclusivity and understanding?
• Targeted Question 2: What is your experience in leading a team in the identification and proposal of a strategy to progress an organisation priority through to delivery? How did you determine how outcomes were measured and explain how you guided others on the chosen evaluation methods. Further to your response, briefly explain how you would have navigated challenging team dynamics to deliver a successful outcome.

If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above.

Close date: Monday 15th September 2025 at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

This is a child-related role. For the successful applicant, as a condition of employment, they will be required to provide a Working with Children Check (WWCC) Clearance number (for paid employment) prior to commencement in the role. Please note the WWC will be at the applicant's own expense. For more information, click here.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with a disability, people of all ages, genders, cultural and linguistic backgrounds, the LGBTQIA+ community, veterans and refugees.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Location

Sydney Region - Sydney City

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $129,464 - $142,665 p.a. plus employer's contribution to superannuation and leave loading.

Contact Katherine Pahali - katherine.pahali@nesa.nsw.edu.au

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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