External Communications Advisor

3 weeks ago

Melbourne, Victoria, Australia Aussie Broadband Full time
Overview

External Communications Advisor at Aussie Broadband. This is a permanent, full-time role in a hybrid team, ideally based in Melbourne. Melbourne is preferred, but interstate candidates who are the right fit will be considered.

Responsibilities
  • Develop and shape Aussie Broadband's external communications strategy in collaboration with stakeholders across the business.
  • Strengthen and safeguard Aussie's reputation with customers and the broader public, ensuring messaging is clear, consistent, and aligned with our values.
  • Create engaging content with attention to detail and manage external comms initiatives in line with business goals.
  • Lead customer communication plans in partnership with Product and Customer Service teams.
  • Support cross-functional campaigns and projects with clear, consistent messaging.
  • Assist with crisis communications to protect and strengthen Aussie Broadband's reputation.
  • Build strong internal relationships to share wins and boost brand visibility; contribute as a collaborative member of the Corporate Affairs team.
Qualifications
  • Degree in Communications, PR, Journalism or similar.
  • 4–5 years' experience in external communications or PR, ideally with customer-facing work.
  • Strong writing skills with a Plain English style.
  • Excel at stakeholder management and building strong relationships across the business.
  • Great communicator capable of engaging diverse audiences.
  • Detail-oriented, logical, and organized.
  • Confident using digital tools and able to work independently and in a team.
  • Aligned with Aussie Broadband's values and decision-making approach.
Desirable/Additional
  • Understanding of the telco industry.
  • Quick learner who thrives in fast-paced environments.
  • Comfortable analysing data to support decisions.
  • Creative thinker who challenges the status quo.
  • Experience managing website content and social media (Facebook, Instagram, Twitter, LinkedIn).

Ready to join? Hit the apply button to submit your application, and our team will be in touch. Even if you feel you don't meet all the requirements, we'd still love to hear your story.


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