External Communications Advisor

We're looking for a permanent, full-time External Communications Advisor to join our hybrid team, ideally based in Melbourne. While Melbourne is preferred, we're open to interstate candidates who are the right fit for the role.

This position plays an important role in shaping Aussie Broadband's external communications strategy in close collaboration with stakeholders across the business. You'll be instrumental in strengthening and safeguarding Aussie's reputation with our customers and the broader public, ensuring our messaging is clear, consistent, and aligned with our values.

If you've got PR or communications experience, a strong foundation in external comms, and love creating engaging content with attention to detail - we'd love to hear from you.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday. 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

To be successful in this role you will possess:

• Degree in Communications, PR, Journalism or similar

• 4–5 years' experience in external comms or PR, ideally with customer-facing work

• Strong writing skills with a Plain English style

• Excel at stakeholder management and building strong relationships across the business

• Great communicator who can engage diverse audiences

• Detail-oriented, logical, and organised

• Confident using digital tools and working both independently and in a team

• Aligned with Aussie Broadband's values and decision-making approach

Other things we'd like to see:

• Understanding of the telco industry

• Quick learner who thrives in fast-paced environments

• Comfortable analysing data to support decisions

• Creative thinker who challenges the status quo

• Experience managing website content and social media (Facebook, Instagram, Twitter, LinkedIn)

How will you support our "Why?"

• Create and deliver communication strategies aligned with business goals and audience needs

• Write and edit content including articles, customer updates, and digital materials

• Lead customer communication plans in partnership with Product and Customer Service teams

• Support cross-functional campaigns and projects with clear, consistent messaging

• Assist with crisis communications to protect and strengthen Aussie Broadband's reputation

• Build strong internal relationships to help share wins and boost brand visibility

• Be a collaborative and supportive member of the Corporate Affairs team

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at 

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out

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