Product Support Specialist

2 weeks ago

Brisbane, Queensland, Australia Kaliba Full time $75,000 per year

Are you ready to join a dynamic and innovative MarTech SaaS company as a Customer Support Specialist? As a Customer Support Specialist, you will be responsible for delivering exception customer experience to help with any platform, technical and general enquiries of their platform. This role is pivotal as you will be the face of the brand as the first contact point for the business.

Company:

Headquartered in the United States, with a presence in Australia, this organisation is a global leader in the MarTech industry. Their cutting-edge software empowers businesses with powerful online marketing tools, contact management, and sales functionalities, along with advanced AI capabilities, to help them attract, engage, and grow their customer base. They're committed to delivering exceptional solutions that enable businesses to thrive in the digital age.

Duties & Responsibilities

  • Act as the first contact point for a broad range of customers – SMB, Public sector and Enterprise clients to optimize their experience with their solutions.
  • Handle inquiries across various communication platforms, swiftly resolving technical and support issues.
  • Channel complex matters to the relevant teams for resolution.
  • Provide valuable insights to leadership for continuous improvement in user experience.
  • Maintain detailed records of customer interactions in their system, while also updating resources and providing support and training for enhanced customer engagement and success.

Experience Needed

  • 12 months of experience working within the SaaS/IT space in a Customer support/Product support capacity.
  • Ability to work in a tight-knit (growing) support team and work autonomously at times.
  • Excellent communication and has a knack for technology.
  • Hungry, driven, passionate and willing to learn.

Benefits

  • Up to $75 000 Super Benefits.
  • Hybrid working environment.

  • Product Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeProductSupport Full time $100,000 - $140,000

    Job Title: Product Support SpecialistJob DescriptionWe are seeking a highly skilled and experienced technical professional to join our team as a Product Support Specialist. In this role, you will be responsible for providing expert technical support to customers, troubleshooting and resolving complex issues, and collaborating with cross-functional teams to...

  • Product Manager

    1 week ago

    Brisbane, Queensland, Australia Product And Technology Full time

    **Job no**: 526406TK**Brand**: Product and Technology**Work type**: Full time**Location**: Queensland**Categories**: Information & TechnologyAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel**Lead the...

  • Production Support Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $131,677 - $141,002

    Production Support SpecialistWe are seeking highly skilled Production Support Specialists to join our team at the Military Vehicle Centre of Excellence.About the Role:The successful candidates will work in a cross-functional team, offering solutions to issues that appear during manufacture, assembly, integration, and testing.Investigations into quality notes...

  • Accounting Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Product And Technology Full time

    **Refer a friend****Job no**: 525194**Brand**: Product and Technology**Work type**: Full time**Location**: Queensland**Categories**: Information & TechnologyAt** Flight Centre Travel Group (FCTG)** our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing -...

  • Production Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $100,000 - $125,000

    Production Support SpecialistThe Production Support Specialist plays a crucial role in Engineering Capability, contributing to cross-functional project teams at various stages of the product lifecycle.Read and translate design documentation to ensure quality management of supplied items.Understand designed military systems to support technical queries from...

  • Salesforce Product Owner

    1 week ago

    Brisbane, Queensland, Australia Product And Technology Full time

    **Refer a friend****Job no**: 524041**Brand**: Product and Technology**Work type**: Full time**Location**: Queensland**Categories**: Information & Technology**About the Opportunity**The role of the Product Owner is to manage product delivery within the assigned portfolio for Flight Centre Travel Group's (FCTG) Global Corporate CRM team.You will ensure the...

  • Technical Product Manager

    7 days ago

    Brisbane, Queensland, Australia Product And Technology Full time

    **Job no**: 525875NS**Brand**: Product and Technology**Work type**: Full time**Location**: Queensland**Categories**: Information & TechnologyAt** Flight Centre Travel Group (FCTG)** our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travelAs the...

  • Product Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $120,000 - $160,000

    Our organization is seeking an experienced Product Support Specialist to join our team. This individual will be responsible for providing expert technical support and assistance to customers, ensuring that their products meet the highest standards of quality and performance.The ideal candidate will possess a strong background in mechanical, electrical, or...

  • Product Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Epiroc Group Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Product Support Specialist - FieldFunctional area: ServiceOnsite or Remote: OnsitePrimary Skills: Critical Thinking,Coaching and Mentoring,Time ManaCountry/Region: AUCity: BrisbaneLocation:Brisbane, QLD, AU, 94005Date of posting: Jul 27, 2025Product Support Specialist –...

  • Product Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Epiroc Group Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Product Support Specialist - FieldFunctional area: ServiceOnsite or Remote: OnsitePrimary Skills: Critical Thinking,Coaching and Mentoring,Time ManaCountry/Region: AUCity: BrisbaneLocation:Brisbane, QLD, AU, 94005Date of posting: Jul 27, 2025Product Support Specialist –...