Vehicle Handover

4 weeks ago

Brisbane, Queensland, Australia Volvo Trucks Full time
Overview

Join to apply for the Vehicle Handover & Product Trainer role at Volvo Trucks.

What You Will Do

Volvo Group Australia (VGA) represents Volvo, Mack and UD Trucks. You will work with the Vehicle Handover and Driver Development Manager to develop and implement VHO strategies that enhance customer satisfaction across all three brands. You will also collaborate with internal stakeholders to identify areas for VHO support, driving an exceptional customer experience. This role involves representing Volvo, Mack, and UD Trucks, supporting customers and dealers through the delivery process, and enhancing understanding of our vehicles.

In this role, you will:

  • Support change management for VHO processes and collaborate with central teams to implement best practices locally.
  • Serve as the Vehicle Handover expert for Volvo, Mack, and UD Trucks, aligning techniques to enhance customer satisfaction.
  • Assist dealers with fleet deliveries and provide on-the-job VHO training to dealer representatives.
  • Develop and deploy VHO training curricula with the Driver Development Manager and Competence Development team.
  • Develop and deliver comprehensive training programs on Volvo Group Truck products, features, benefits, and usage.
  • Collaborate with the Driver Development Manager to tailor training based on identified areas for improvement.
  • Promote driver education programs to ensure safe and efficient truck operation, including alternative energy sources.
Who are you?
  • MC Combination driving license with experience driving trucks across various applications.
  • Excellent people skills with the ability to build rapport and engage with customers and dealers.
  • Strong presentation skills and the ability to effectively showcase products.
  • Experience or enthusiasm for training, with a keen interest in developing others.
  • A customer satisfaction mindset, always striving to exceed customer expectations and enhance their experience.
  • Availability to visit customers and dealers to support VHO and product training initiatives.
What's in it for you?
  • Exciting opportunity for a lifestyle change, transitioning from driving to a product expert and trainer role.
  • Exposure to training and development, enhancing both your skills and career growth.
  • Base salary, company-provided vehicle (as required by the role), and company bonus.
  • Work with one of the world\'s most iconic brands and be part of a reputation that has been earned over a century.
  • A values-based organisation, inclusive workplace culture and passionate people shaping the world we live in.
  • Benefits for applicable staff including access to Sonder (Wellbeing & Safety Partner) for employees and family members, education assistance, service awards, income protection, private health insurance, personal computer loans, option to purchase additional leave, additional superannuation and generous paid parental leave provisions.
  • A strong commitment to safety and your health and wellbeing.
  • Free onsite parking at our Wacol Head Office with electric vehicle charging stations.

Ready for the next move? We look forward to hearing from you. Apply today. The successful candidate will be required to undergo appropriate background and reference checks. Volvo Group Australia is proud of its inclusive work environment which promotes a supportive culture and encourages individual growth. Please let us know if you require any reasonable adjustments to your recruitment process.

Apply Now. Job advertising closes 11:59pm, 24 September 2025.


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