Administration Employee

3 days ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
About the role

Administration Employee - Illawarra at Illawarra Mercury. This casual role is to be available to work Monday and Friday, 8:00am – 5:00pm, across six aged care centres (IRT Tarrawanna, IRT Woonona, IRT Marco Polo Woonona, IRT Marco Polo Unanderra, IRT William Beach Gardens – Kanahooka, and IRT Five Islands – Port Kembla). You will provide high-quality administrative support and help foster a welcoming, supportive community by anticipating residents' needs and supporting the local leadership team.

Key Responsibilities
  • Answering phone calls and responding to inquiries
  • Booking appointments
  • Performing data entry and general administrative tasks
  • Providing information to residents, families, visitors, contractors, and staff about IRT services
  • Representing IRT in a positive, professional manner to create a welcoming environment
To be successful you will have
  • Demonstrated experience in administration or customer service
  • High level customer service experience and skills
  • Strong written and verbal communication and interpersonal skills
  • Ability to work as part of a team
  • Ability to multitask, plan and prioritise to meet deadlines
  • Attention to detail and accuracy
  • Demonstrated problem-solving ability and coordination skills
  • Ability to interpret and apply policies and procedures
  • Proficiency with tablets, smartphones, and computer systems including Microsoft Outlook, Word, Excel
  • Current driver's license
Benefits
  • Competitive pay and salary packaging benefits for not-for-profit employers
  • Flexible working conditions
  • Birthday leave
  • Professional development opportunities
  • Multiple career pathways
  • Discounted gym membership
  • Employee Assistance Program (EAP) and staff wellness programs

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, and a National Criminal History Check.


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