Manager, Operations Business Support

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and local governments across the Asia Pacific, Europe and North America to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world\'s largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, processing nearly 165 million transactions each year for more than 50 tolling authorities.

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What's Right, Lead with Grace, Win Together, and Own It in every interaction with our customers and our dedicated team members.

As our business grows, we are seeking a committed Manager, Operations Business Support to provide leadership across our Road Safety Technology operations.

This is a permanent, full-time role, based in Melbourne, Australia, with a hybrid working model from home and our South Melbourne office.

As Manager, Operations Business Support, you will take ownership of business support across APAC Operations, leading and empowering a small team that underpins contract delivery, client service, and compliance. You will oversee administration, reporting, purchasing, financial control, and subcontractor management, ensuring accuracy and efficiency across the region. Working closely with senior leadership, you will shape processes, improve systems, and foster a supportive culture of excellence and accountability. By enabling project teams, field-based technicians, and senior leaders, your team will provide the structure and guidance needed to deliver life-saving road safety technology to our government clients, where the highest levels of service and accountability are essential.

As Manager, Ops Business Support at Verra Mobility you will:

• Lead and manage the business support function, ensuring administration, reporting, and account processes are delivered with accuracy, quality, and timeliness.
• Act as the first point of contact for client queries, providing clear communication and effective resolution.
• Oversee training records and maintain essential safety and compliance documentation, including work method statements, traffic management plans, and safety data sheets.
• Manage and maintain operational databases covering inventory, repairs, subcontractor records, quotations, invoices, and staff leave.
• Drive purchasing and invoicing activities — from supplier quotations and purchase orders through to goods receipts and client billing.
• Oversee subcontractor management including onboarding, compliance, and financial processes.
• Support project financials with cost control, forecasting, and reporting to ensure accountability and transparency.
• Assist Maintenance Teams with scheduling, certifications, and image review as needed.

• Qualified in Business Administration, with the ability to foster a positive, inclusive team culture.
• Experienced leader with a strong background in managing business support and administration within complex technical and operational environments.
• Organised and adaptable, with a focus on achieving outcomes, improving processes, and building supportive relationships across diverse teams and stakeholders.
• Skilled in modern ways of working, Microsoft Office and ERP systems such as SAP, with the ability to create clear, practical reporting that supports informed decision-making.
• Strong communicator with a collaborative, customer-first approach, bringing flexibility to adapt to changing business needs.

Make a meaningful contribution to our global organisation. Discover our competitive salary, positive culture, and excellent benefits by submitting your application today. To Apply, submit your CV/resume along with a cover letter highlighting your suitability for the role.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities, and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.