Customer Support Officer

3 weeks ago


Perth, Western Australia APM Full time

APM Canning Vale, Western Australia, Australia

Overview

We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we're about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities. We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments and/or other community services providers.

The Role
  • Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contact
  • Co-ordinate: Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office
  • Inbound calls: Assist participants with their enquiries that relate to their meetings
  • Administration: Perform general administration tasks i.e. creating and sending client correspondence
The must have's
  • Experience working in a fast-paced call centre environment
  • Computer literacy
  • Fast learner who wants to succeed and learn some more
  • Excellent written and verbal communication skills
  • A friendly approach Your smile shines through the phone line
  • Empathetic yet able to stick to the script. There is no sugar coating that KPI's do exist
  • A willingness to learn and embrace the core values of APM
Be Rewarded For Your Success With
  • Fast paced, diverse opportunity where no two days are the same in supportive team-first environment
  • Grow your career across multiple global brands and geographies with extensive learning opportunities and networking programs
  • Have a lasting impact on APM, its services and its people as well as on the lives of others who rely on our critical services
  • A range of benefits including discounts at major retailers, novated car leasing and corporate health insurance rates
Please apply

Excited by this opportunity? Please apply via the apply now button and proceed to our external portal to continue the application process.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Health and Human Services

Referrals increase your chances of interviewing at APM by 2x


#J-18808-Ljbffr

  • Perth, Western Australia Hays | Office Support Full time $45,000 - $60,000 per year

    Your new companyAn established and respected financial institution is seeking 5-6 Casual Contact Centre Service Officers to join its Perth-based team. Known for its commitment to member service and professional development, the organisation offers a supportive environment with potential career pathways for the right candidates.Your new roleAs a Contact...


  • Perth, Western Australia Randstad - Business Support Full time $45,000 - $60,000 per year

    **Randstad has partnered exclusively with one of the largest waste and recycling companies in the country Due to continued growth our client based in Jandakot are looking for a Customer Service Officer to join their team. Your Duties:**Provide a professional service to the business by welcoming all clients, visitors and guests in a friendly...


  • Perth, Western Australia Hays | Office Support Full time $60,000 - $180,000 per year

    Your new company We're looking for an experienced administrator with strong customer service skills and a background in local government. This is a temporary opportunity based just outside the Perth CBD, with genuine potential to become permanent. The ideal candidate will be proactive, organised, and confident working in a fast-paced environment where no...


  • Perth, Western Australia Randstad - Business Support Full time $55,000 - $70,000 per year

    Your New CompanyThis is an amazing opportunity for an experienced Administrator working in the Aviation industry. Our client is an iconic Australian brand and a global leader in the aviation industry. With a strong focus on safety, innovation, and customer service, the company offers employees a unique opportunity to build a long-term career with a...


  • Perth, Western Australia Fleetcare Full time $50,000 - $80,000 per year

    ABOUT USAs Australia's largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and...


  • Perth, Western Australia Advanced Personnel Management Full time

    OverviewWe have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.At APM, we're about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...


  • Perth, Western Australia Advanced Personnel Management Full time

    OverviewWe have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.At APM, we're about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...


  • Perth, Western Australia Advanced Personnel Management Full time $43,200 - $72,000 per year

    Job DescriptionWe have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.At APM, we're about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...


  • Perth, Western Australia Indigenous Business Australia Full time

    OverviewPosition: Customer Contact Centre Support Officer (Affirmative Measures) Salary: $92,817 - $98,420 plus 15.4% superannuation Employment type: Full-time Ongoing Location: PerthWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Indigenous Business Australia...


  • Perth, Western Australia Indigenous Business Australia Full time

    OverviewPosition: Customer Contact Centre Support Officer (Affirmative Measures) Salary: $92,817 - $98,420 plus 15.4% superannuation Employment type: Full-time Ongoing Location: PerthWant to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Indigenous Business Australia...