IT Support Specialist

3 weeks ago

Sydney, New South Wales, Australia King Living Full time
Overview

IT Support Specialist role at King Living. We are looking for a proactive and technically skilled professional to join our Technology team. You'll be the go-to expert for resolving technical issues, supporting business applications, and managing devices and network equipment across our global operations.

The Role
  • Provide responsive technical support to staff onsite and remotely, ensuring minimal downtime.
  • Diagnose and resolve issues with Windows-based devices, Microsoft 365 applications, printers, and peripherals.
  • Manage user accounts, permissions, and security within Microsoft 365.
  • Configure and maintain Meraki and UniFi network equipment, ensuring optimal performance.
  • Support the rollout and operation of Teams Calling and Twilio integrations.
  • Monitor and troubleshoot network performance issues across multiple locations.
  • Maintain accurate documentation of systems, processes, and technical resolutions.
  • Contribute to IT projects such as system upgrades, migrations, and new technology deployments.
  • Assist with endpoint management, patching, and compliance activities.
  • Collaborate with the IT team to improve processes, tools, and user experience.
  • Promote technology best practices and security awareness to staff.
About You
  • Experienced in providing IT support in a business environment.
  • Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint).
  • Proficient in Windows OS and Active Directory.
  • Understanding of networking fundamentals (LAN/WAN, DHCP, DNS, VLANs).
  • Hands-on experience with Meraki or UniFi networking solutions.
  • Skilled in troubleshooting and problem-solving with a customer-first approach.
  • Experience with VoIP systems (Microsoft Teams Calling and/or Twilio) desirable.
  • Knowledge of Intune, device management platforms, or ITIL frameworks is a plus.
  • Strong communicator, able to explain technical issues in plain language.
  • Proactive, adaptable, and a collaborative team player.
Why You Will Love Working With Us
  • Daily Perks: freshly brewed coffee from our onsite barista.
  • Generous Discounts: employee and family & friends discounts on premium products.
  • Family First: paid parental leave to support you through all stages of life.
  • Career Growth: be part of a fast-growing, innovative company that values your professional development.
  • Collaborative Culture: a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
  • Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
Our Values

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here. Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.

King Living is an equal opportunity employer — all applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Seniorities & Employment
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Furniture and Home Furnishings Manufacturing

King Living is committed to creating a diverse and inclusive workplace. Referrals increase your chances of interviewing.

Location: Turrella, New South Wales, Australia (as applicable to the role)

For more information about this position and to apply, contact the talent acquisition team at King Living.


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