Technical Support Coordinator

3 weeks ago

Brisbane, Queensland, Australia insignia Pty Ltd Full time

Technical Support Coordinator role at insignia Pty Ltd

Insignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market. With multiple locations nationwide, insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking & coding.

We are seeking an experienced Technical Support Coordinator to provide exceptional service to our customers through remote support and troubleshooting on the latest mobility and traceability hardware and software. This role will work within our Technical Services team, in either Brisbane, QLD or Melbourne, VIC providing support on daily operational processes and procedures.

Key Responsibilities
  • Provide exceptional service to customers and efficiently resolve issues
  • Diagnose and provide troubleshooting support related to insignia products encompassing a wide range of home electronics, smart devices, and appliances
  • Assist customers with product setup, configuration, and problem resolution
  • Maintain detailed records of customer interactions, ensuring accurate documentation
  • Collaborate closely with the technical services team to resolve customer problems in alignment with SLA requirements
  • Stay up to date with product offerings and technical specifications to deliver accurate and practical support
  • Escalate advanced technical issues to specialised teams when necessary
About you
  • Proven experience in a customer support role
  • Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely
  • Exceptional problem-solving abilities with great attention to detail
  • A customer-focused approach when assisting individuals with technical difficulties
  • Enjoy working in a collaborative, fast-paced team environment
  • Familiarity with CRM systems and helpdesk software is advantageous
What we offer
  • Birthday Leave — Never work your birthday again
  • Employee recognition with Employee of the Month
  • Opportunities for professional development and growth with hands on support
  • Access to free telehealth Physio
  • Company events including monthly morning tea's and BBQ's
  • A health and wellbeing program so you feel supported to be at your best
Applications

Applicants must have unlimited working rights in Australia, as we currently do not support sponsorships.

Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Automation Machinery Manufacturing
EEO statement

We are an equal opportunity employer and value diversity. Applicants from all backgrounds are encouraged to apply.

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