Pickleball Club Manager

2 weeks ago

Melbourne, Victoria, Australia at Full time

Dink & Drive Pickleball Club is a purpose-built pickleball venue serving up design-led experience with 8 premium indoor courts built for players of all levels. We're more than just a place to play – we're a club crafted for the modern pickleball player. Our mission is to create a vibrant, welcoming hub where people connect through sport, grow their skills and most importantly, have fun doing it.

We're here to rally, grow the game and build a culture around one of the fastest-growing sports in the world.

Position overview:

The Club Manager is responsible for overseeing all aspects of daily operations including staff management, scheduling, customer service, facility maintenance, event coordination and member relations. You will ensure the smooth running of the Club while creating a positive and engaging atmosphere for members and guests.

Key Responsibilities:

Operations and Facility Management

Oversee daily opening, closing and operation of the facility

Ensure all courts and facilities are clean, safe and well-maintained

Manage inventory of suppliers, equipment and merchandise

Staff Management

Hire, train and supervise front desk, maintenance, coaching and event staff

Create staff schedules and foster a strong team culture

Customer Service and Membership

Serve as primary point of contact for members and guests

Manage member registrations, renewals and inquiries

Resolve customers issues promptly and professionally

Scheduling and Events

Oversee court reservations, league play, social play, clinics and tournaments

Coordinate with coaches for classes and lessons

Business Management

Work with ownership on budgeting, KPIs and strategic planning

Ensure compliance with all safety, health and legal requirements

Qualifications:

Strong leadership, communication and organisation skills.

Customer-focused with a mature and respectful approach.

Comfortable with Scheduling software, Point-of-sale systems and basic business tools (excel, word, google workspace).

Ability to work flexible hours, including evening and weekends as needed.

Bonus Points:

Experience managing a sports or fitness facility.

Familiarity with pickleball rules, leagues or coaching.

Background in event planning or community engagement.

First Aid and CPR certification.

To Apply:

Please send your resume and a brief cover letter to hello@dndpickleball.com.au . Tell us why you're excited to join us and what you can bring to the table.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Club Manager? Which of the following First Aid accreditations do you currently hold? Do you have customer service experience? How many years of people management experience do you have? How many years' experience do you have in the sports & fitness industry? Do you have a current Police Check (National Police Certificate) for employment?

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