Processing Manager

4 weeks ago

Charlotte Bay, Australia Churchill Real Estate Full time
Overview

Reporting to the Director of Operations, the Processing Manager will be responsible for all aspects of residential loan processing in the business purpose space. This role requires an experienced professional with comprehensive expertise in overseeing the end-to-end loan process—from application through close—while ensuring data integrity, engaging with clients, coordinating with business partners and third-party vendors, and providing effective leadership.

Responsibilities
  • Oversee the loan process from submission through closing, ensuring accuracy, timeliness, and compliance with internal policies and investor guidelines
  • Lead, mentor, and manage processing associates, fostering accountability, performance, and professional development
  • Monitor loan pipelines, manage workload distribution, review team mailbox and align staffing to meet funding deadlines and production goals
  • Supervise third party vendors production, timing and service
  • Serve as the primary escalation point, resolving issues promptly to maintain operational efficiency and client satisfaction
  • Collaborate cross-functionally with Business Development, Underwriting, Closing, and Quality Control teams to ensure accurate and timely loan submissions
  • Champion a high-quality customer experience through responsive communication, attention to detail, and professionalism
  • Leverage reporting tools to monitor team performance, ensure document accuracy, and prevent processing delays or redundancies
  • Analyze key performance indicators (KPIs) to identify trends, optimize workflows, and drive process improvements
  • Stay current on regulatory changes, industry trends, and best practices to support continuous operational enhancements
Qualifications
  • Bachelor's degree in finance, Business, Economics, Real Estate, or a related field preferred
  • Minimum of 3 years of experience in an Operations Processing leadership role
  • Minimum 3-5 years processing experience
  • Strong knowledge of preliminary title report endorsements
  • Strong leadership and team management skills, with the ability to mentor and develop high-performing teams
  • Excellent analytical, decision-making, and problem-solving skills, with a keen attention to detail
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management, Finance, and Customer Service
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