Operations Manager

2 weeks ago

Charlotte Bay, Australia Staffing Lab LLC Full time

This range is provided by Staffing Lab LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Direct message the job poster from Staffing Lab LLC

Position overview

Staffing Lab represents a client that has asked us to assist in identifying a candidate for a Full Time Operations Manager for an opening within their organization. The company is seeking an experienced and highly organized Operations Manager to oversee day-to-day business operations, drive efficiency, and ensure government contract compliance. This is a hands-on role for a candidate who thrives in a fast-paced environment, embraces technology, and can bridge multiple departments (Property Management, Inspections, Maintenance, and Accounting).

Key Responsibilities

  • Government Compliance & Reporting
  • Oversee FEMA, HUD, and landlord compliance requirements across units.
  • Manage the daily FEMA report process, ensuring accuracy in inspections, damages, deposits, work orders, and lease compliance.
  • Systems & Workflow Management
  • Lead optimization of Microsoft Dynamics 365 for workflow management, case tracking, and reporting.
  • Utilize Power BI to monitor KPIs, identify bottlenecks, and provide actionable insights.
  • Identify and implement process automation opportunities to streamline operations.
  • Oversee transactional AP/AR processes, ensuring timely and accurate vendor invoicing, payment processing, reconciliations, and collections.
  • Partner with Accounting to ensure government billing and property owner payments are handled with precision.
  • Process & SOP Development
  • Develop, refine, and enforce Standard Operating Procedures (SOPs) across all departments.
  • Ensure consistency, compliance, and accountability in workflows from move-out inspections to clean-make-ready (CMR) processes.
  • Leadership & Cross-Department Coordination
  • Manage and mentor 1–2 direct reports, fostering a culture of accountability, efficiency, and collaboration.
  • Act as a liaison between leadership, contractors, vendors, and internal teams to ensure operational alignment.

Key Performance Indicators (KPIs)

  • FEMA daily reporting accuracy and timeliness (100% on-time submission).
  • AP/AR accuracy rate (minimal errors, reconciliations completed monthly).
  • SLA compliance for inspections, work orders, and CMR completion.
  • SOP adoption and compliance rates across departments.

Qualifications

  • 5+ years of operations or project management experience, preferably in real estate, government contracting, or property management.
  • Experience with HUD/FEMA programs or disaster-response housing strongly preferred.
  • Strong background in AP/AR execution, vendor management, and government billing workflows.
  • Proficiency with Microsoft Dynamics 365 and Power BI.
  • Demonstrated ability to develop and implement SOPs and scalable processes.
  • Excellent organizational and analytical skills with attention to detail.
  • Strong leadership, communication, and cross-functional coordination abilities.
  • Bachelor's degree in Business, Operations, or related field preferred.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management, Other, and Administrative
  • Industries: Real Estate, Government Relations Services, and Construction

Note: Referrals increase your chances of interviewing at Staffing Lab LLC.


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