Relationship Manager

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Relationship Manager, your role is to manage and build strong relationships with a portfolio of SME generalist and Health industry specific customers, and drive portfolio growth through customer acquisition, increasing share of wallet and referrals.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Newcastle NSW
Work Hours: Full-time

This role is accountable for:

• Acting in the best interest of the customer and applying a customer-centric approach
• Proactively developing and maintaining a detailed understanding of customer business and financial needs
• Providing customers with appropriate solutions
• Building and maintaining strong internal and external networks to support strong deal design and execution.
• Advanced skills in structuring deals in conjunction with relevant product and specialist teams
• Managing a portfolio of SME customers
• Collaboration with Product Partners and other stakeholders to design, structure and execute deals
• Adhering efficiently to a strong operational rhythm
• Ensuring credit and operational risks are managed effectively and proactively
• Implementing Relationship Credit Approval Discretion as appropriate

To grow and be successful in this role, you will ideally bring the following:

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer\'s credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
• Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
• Portfolio Management: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
• Industry experience: Current and ongoing understanding of industry trends. This includes in depth understanding of the drivers of the chosen industry, practical knowledge, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit ANZ Careers. You can apply for this role by visiting ANZ Careers and searching for reference number 95938.