Contact Centre Operator

2 weeks ago

Sunshine Coast Regional District, Australia Destiny Rescue Full time

CONTACT CENTRE OPERATOR - Full Time 12 Month Contract

Location: Sunshine Coast

Destiny Rescue Australia is seeking a compassionate communicator to join our team as a Full-Time Contact Centre Operator on a 12-month contract. You will connect with supporters, churches, and businesses over the phone, advocating for children who are trafficked and exploited. If you're passionate about saving lives and bringing freedom to vulnerable children, this is the role for you. Enjoy working from our Sunshine Coast head office as part of a dedicated team.

About Destiny Rescue

Destiny Rescue is an internationally recognised, Christian-based, not-for-profit organisation with a powerful mission: to save children from sexual exploitation and human trafficking and equip them to stay free. Thanks to the generous support of donors in Australia, the United States, and New Zealand, we're making a significant difference in the lives of vulnerable children across Asia, Africa, and Latin America. By joining our team, you will be part of a transformative effort to rescue and support children, ensuring they have the chance to live a life of freedom.

About the Role

As a Contact Centre Operator at Destiny Rescue, you will be the first point of contact for donors, building relationships and requesting donations to support our mission of rescuing trafficked children. You will manage inbound and outbound calls, follow communication scripts, and identify donors' needs, offering solutions where necessary.

Your role will focus on:

  1. Thank you calls, donor journeys.
  2. Providing tailored solutions to address donors' needs.
  3. Building lasting relationships and engaging donors in our cause.
  4. Connecting with various groups, including government, corporate, volunteers, and supporters, to bolster Destiny Rescue's mission.
  5. Documenting all conversations and interactions in Salesforce.
  6. Meeting personal and team fundraising targets.
  7. Maintaining accurate and up-to-date donor records.

About You

You have experience in customer and administrative support roles with strong communication skills, both on the phone and in writing. You're passionate about communicating a cause and have the ability to engage and inspire donors to action. You're familiar with CRM systems and can adapt to different personalities, ensuring each conversation is meaningful. You're organised, able to prioritise tasks, and manage your time effectively. With a keen eye for detail and the ability to work semi-autonomously, you're ready to contribute to a cause that makes a real difference.

What We Offer:

  1. We care deeply for our team and offer a range of great benefits.
  2. We foster a supportive, collaborative environment focused on a meaningful, shared goal.
  3. As a registered charity, we offer a salary sacrifice option to maximise your earnings.
  4. We provide training and development opportunities to support your growth and career progression.

To Apply: If you're ready to make a lasting impact and help grow our mission, we'd love to hear from you. Please submit your application via 'Apply For This Job'.

In an effort to protect its stakeholders, Destiny Rescue Limited will request information from a job applicant's previous employers regarding any incidents of sexual exploitation, sexual abuse, sexual harassment and child abuse that the applicant may have been found to have committed or about which an investigation was in progress when the applicant's employment ended. By applying, job applicants confirm they have no objection to Destiny Rescue Limited requesting the information specified above.

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