Collections & Credit Specialist

3 days ago

Brisbane, Queensland, Australia Karmo Full time $70,000 - $120,000 per year

Are you confident on the phone, great with people, and ready to combine your customer service skills with the world of finance? At
Karmo
, we're seeking a
Collections & Credit Specialist
who can balance being proactive and target-driven while showing empathy and care when speaking with customers.

If you enjoy smashing through 20–30 calls a day, resolving issues quickly, and building trust with every interaction, this is the role for you. Alongside collections, you'll also play an important part in receivables administration, keeping our finance operations running smoothly.

Oh, and did we mention? There are monthly bonuses to be earned for hitting your goals


What You'll Be Doing

  • Make 20–30 outbound collection calls daily with confidence and empathy
  • Manage overdue accounts while building strong, positive customer relationships
  • Respond to billing and payment enquiries and resolve discrepancies
  • Manage receivables operations including invoicing, receipting, and reconciliations
  • Generate ageing reports and support month-end processes
  • Collaborate with Sales, Customer Success, and Operations to resolve account issues
  • Identify process improvements to boost efficiency and reduce debt


What You'll Bring

  • Previous customer service or collections experience (finance industry a plus)
  • Confidence to handle a high volume of calls while keeping a positive, professional tone
  • Strong communication and negotiation skills with a naturally empathetic style
  • Good organisational skills and attention to detail
  • Experience with finance systems, CRM tools, or similar platforms
  • A proactive mindset—you don't wait for problems, you solve them


What's In It For You?

  • Competitive Annual Salary + Superannuation + Monthly Performance Bonuses
  • Flexible working arrangements (including hybrid WFH options)
  • Vehicle subscription discounts for you, friends & family
  • Paid parental leave & wellbeing allowance
  • A collaborative, supportive team culture where your work makes a real impact
  • Be part of a fast-growing, future-focused business reshaping how Australians access cars

About The Company
Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.


How To Apply
If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

* You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check *

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