Technology Service Desk Analyst

4 weeks ago

Brisbane, Queensland, Australia King & Wood Mallesons Full time
Overview

Technology Service Desk Analyst (Brisbane) - 12mth Contract

Location: Brisbane CBD, Australia

Responsibilities
  • Provide high quality technical support to all King & Wood Mallesons Partners and staff (phone, email and in person).
  • Be the first point of contact for employee enquiries and problems relating to Technology, and deliver exceptional customer service.
  • Responsibility for the daily operations of the audio-visual service and video conferencing service, predominantly on client floors.
  • Provide high quality support to internal and external clients with administrative and procedural responsibilities as required.
  • Support AV troubleshooting and setup for client meetings as part of a calm, knowledgeable, customer-centric approach.
About You
  • Exceptional verbal and written communication skills.
  • Proven ability to clarify priorities and resolve technical issues in a Windows 11 and Office 2019 / Microsoft 365 environment.
  • Experience in an audio-visual environment.
  • Experience with managing mobile devices via an MDM solution (iPhones, etc.).
  • Active Directory skills – ability to maintain, create, and delete user accounts.
  • Understanding of network topology.
  • Configuring, maintaining, and troubleshooting VOIP softphones and telephone handsets.
  • Flexibility to work a rotating roster for national coverage between 7:00 am – 6:00 pm.
Next Steps

Please click 'Apply Now' to apply online with your cover letter summarising why you're applying and your resume to support your experience. Applications close 5pm AEST Sunday 14 September 2025.

If you have questions, contact Bridget on 02 9296 3563. If you are not an Australian citizen or permanent resident, you must hold all visas and approvals necessary to work for the firm in Australia for the required minimum 12 months.

Why work with us

We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion are important to enhancing knowledge, driving innovative solutions, and creating positive social impact. We live by our Principles and strive for mastery in all we do, delivering high-quality work and continued learning and development opportunities. As part of the KWM community you'll have access to wellbeing initiatives, benefits, policies and processes to achieve your career goals. At KWM, we provide you with the platform to Learn, Master, Lead.


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