Service Desk Analyst

2 weeks ago

Brisbane, Queensland, Australia Esri Australia Full time $90,000 - $120,000 per year

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

  • The most powerful GIS technology and solutions.
  • Driven, talented, and passionately curious people.

Here we connect them, and that's how we achieve incredible things for communities, economies, and for your career.

About the Role

Our Service Desk Analyst supports our Information Technology Services team to deliver client centric guidance and management through exceptional stakeholder engagement. In this role you will be exposed to a wide and ever changing ITS landscape and is well suited to inquisitive minded professionals keen on developing quickly in their career.

Service Delivery is paramount to the IT Team, and you will be responsible for key tasks such as:

  • Act as the Geospatial Group's IT Services' single point of contact for all user's ensuring ownership is taken over all requests.
  • Troubleshoot and complete assigned incidents and service requests following agreed procedures and priority allocated and ensure users remain informed about the status of requests by providing regular updates.
  • Identify and escalate complex incidents to a senior IT Services staff member and assist with managing user updates and completing escalated incidents.
  • Manage asset inventories to ensure service requests can be fulfilled on time. This includes ensuring laptops are configured and updated, ready for deployment.
  • Work with vendors to procure hardware and services by requesting quotes and raising purchase requisitions for approval.

About You

We are looking for an experienced, resilient professional, for our Service Desk Analyst role. You will demonstrate aptitude for continuous learning and development and a positive attitude.

  • Tertiary qualification in an associated business discipline (Information Technology, Computer Science etc.) is required.
  • Demonstrated excellent
    customer service skills
    and able to interact effectively with all levels of the business with varying levels of IT knowledge.
  • Demonstrated
    fault diagnosis
    , dispute resolution, troubleshooting and problem-solving skills.
  • Experience in
    IT systems and technology,
    including IT hardware and software such as ITSM tools, Microsoft Online Applications – Microsoft 365, Teams Online, SharePoint Online, Microsoft Office Suite, etc.
  • Excellent
    written and verbal communication
    skills with strong interpersonal / client engagement skills.
  • Strong attention to detail and accuracy when accomplishing a task, including excellent follow through and follow up skills.
  • You must hold current permanent and full-time working rights in Australia.
  • Attitude and behaviour align with Esri Australia's core values.
  • Please note you will be required to provide a current and satisfactory AFP National Police Check certificate prior to commencing employment.

Discover how our values shape our impact, your journey begins with one click here:
Our people

For further details or if you have any questions, please contact our Talent Acquisition team on or email

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Avant Mutual Full time

    Join to apply for the Service Desk Analyst role at Avant MutualJoin to apply for the Service Desk Analyst role at Avant MutualLocation: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term ContractAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant...

  • Service Desk Analyst

    4 weeks ago

    Brisbane, Queensland, Australia Avant Mutual Full time

    Join to apply for the Service Desk Analyst role at Avant MutualJoin to apply for the Service Desk Analyst role at Avant MutualLocation: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term ContractAvant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.Avant...

  • Service Desk Analyst

    2 days ago

    Brisbane, Queensland, Australia OneStop IT Talents Full time $60,000 - $90,000 per year

    An exciting 12-month fixed-term opportunity has opened with our client, a leading name in the insurance industry, for a Service Desk Analyst to join their supportive team.We are looking for motivated and dedicated professionals who demonstrate a strong sense of personal accountability.This is a hybrid position, requiring 4 days in the office and 1 day from...

  • IT Service Desk Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    OverviewIT Service Desk Analyst - Icon Group, South BrisbaneInformation Technology Brisbane Full Time Icon GroupKey DetailsEmployment: Permanent, full-timeLocation: Icon Group South Brisbane Head OfficeAbout the RoleAs an IT Service Desk Analyst, you'll deliver IT support across Icon Group. Acting as the first point of contact for incoming enquiries, you'll...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time $60,000 - $90,000 per year

    As our highly valuedService Desk Analystbased inBrisbane, your role will be to provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT...

  • IT Service Desk

    2 weeks ago

    Brisbane, Queensland, Australia Launch Group Full time $96,000 - $126,000 per year

    Launch are supporting a client to find an additional IT Service Desk person, to join the team on site at the clients offices in the centre of Brisbane.As theService Desk Analyst, your role goes beyond fixing problems – you'll be the point of contact for incidents and service requests. You will continually look to improve process and offer the best customer...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Esri Full time $60,000 - $90,000 per year

    We deliver the best GIS solutions in the world, with the brightest minds on the map.What are the issues that matter most to you? Climate change, national security, disaster response?At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges...

  • Technology Service Desk Analyst

    4 weeks ago

    Brisbane, Queensland, Australia King & Wood Mallesons Full time

    Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term ContractJoin to apply for the Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term Contract role at King & Wood Mallesons.OverviewJoining the Brisbane Service & Support team, part of the Technology Division (approx. 100 nationally), you will provide high quality technical support to all...

  • Technology Service Desk Analyst

    4 weeks ago

    Brisbane, Queensland, Australia King & Wood Mallesons Full time

    Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term ContractJoin to apply for the Technology Service Desk Analyst (Brisbane) - 12mth Fixed Term Contract role at King & Wood Mallesons.OverviewJoining the Brisbane Service & Support team, part of the Technology Division (approx. 100 nationally), you will provide high quality technical support to all...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Smile IT Full time $60,000 - $90,000 per year

    Smile IT is searching for a Service Desk Analyst to join our team full time in our Tingalpa office This is a great opportunity to expand your skillset in a fast-paced environment.About the Role:You will be first point of contact for IT support – resolving technical issues, managing requests, and delivering exceptional customer service. You'll provide...