Technology Service Desk Analyst

• We are seeking a service desk problem solver; Audio Visual SME; Customer centric networker - Sound like you?
• Continue your service desk career in this varied role working with cutting edge technology and with access to high quality equipment, plus an opportunity to stay up to date with AI.
• 2025 winner of 'Australia Firm of the Year' - International Financial Law Review (IFLR)
• Top tier law firm based in state-of-the-art office in Brisbane CBD

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Who are we?

A firm born in Asia, underpinned by world class capability.

With over 3000 lawyers in 25 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.

We have deep roots in Australia spanning almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Role Detail
Joining the Brisbane Service & Support team, and part of the wider Technology Division (approx 100 nationally), your role is to provide high quality technical support to all King & Wood Mallesons Partners and staff.

Based in the Brisbane CBD office, reporting to the Technology Service Desk Manager, you will be the first port of call for any employee enquiries and problems relating to Technology. Support is given over the phone, via email and in person. This is a highly customer service focused environment that requires exceptional communication skills.

In this varied role you will also have responsibility for the daily operations of the audio-visual service and video conferencing service, predominantly on the client floors. You will be required to provide high quality support to our internal and external clients and be comfortable with administrative and procedural responsibilities.

About You

Working at a top tier law firm demands the professionalism and expertise to support our top tier team - It comes with an excellence without arrogance expectation and offers a collaborative team environment that will invest in building your career.

This varied service desk position, that will include being called upon to support for AV troubleshooting and set up for client meetings, requires a calm and knowledgeable demeanour, underpinned by a customer centric approach and ability to think 2 steps ahead. You will also bring:

• Proven ability to clarify priorities and resolve technical issues in a Windows 11 and Office 2019 / Microsoft 365 environment
• Experience in an audio-visual environment
• Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop, etc.)
• Experience with managing Mobile devices via an MDM solution. (iPhones etc.)
• Active directory skills - ability to maintain, create, and delete user accounts
• Understanding of network topology
• Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets
• Flexibility needed to work rotating roster for national coverage between the hours of 7am - 6.00pm

Next Steps
Please click 'Apply Now' to apply online with your cover letter summarising why you're applying and your resume to support your experience.

Applications close 5pm AEST Sunday 14th September 2025.

If you have any questions or need any further information, please don't hesitate to reach out to Bridget on

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Why work with us?
We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge, driving innovative solutions for our clients and creating positive social impact.

We live by our Principles, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.

As part of the KWM community you'll have access to a suite of wellbeing initiatives, benefits, policies and processes, to enable you to achieve your career goals.

At KWM, we'll provide you with the platform to Learn, Master, Lead.