Technical Support Engineer

2 weeks ago

Melbourne, Victoria, Australia SAJ Full time

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

  • Provide phone and email based problem solving and fault finding support for installers and customers
  • Generating cases via CRM to track and resolve customer enquiries
  • Answering technical product enquiries
  • Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
  • Developing, updating and managing technical documentation for commissioning of our products
  • Assist in developing the technical support process of the business
  • Assist in Sales Exhibitions and Trade Fairs
  • Liaise with Technical Support International Team

Qualifications

  • Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
  • Solid technical understanding of inverters and battaries products, Solutions based mindset
  • Eagerness to support customers as required,Strong work ethic
  • Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
  • Professional English and native language skill is must
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology, Customer Service, and Engineering
  • IndustriesRenewable Energy Semiconductor Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Electric Power Transmission, Control, and Distribution

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