Technical Support Engineer

1 day ago

Melbourne, Victoria, Australia Buscojobs Full time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is dedicated to empowering customers to accelerate business value through differentiated experiences leveraging Microsoft's products and services. We focus on cross-company alignment and execution to exceed customer expectations in every interaction, whether in-product, digital, or human-centered. CE&S oversees consulting, customer success, and support across Microsoft's portfolio.

Within CE&S, the Customer Service & Support (CSS) organization builds trust by delivering seamless support experiences. Powered by Microsoft's AI technology, CSS helps consumers, businesses, and partners resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.

We are seeking passionate individuals for the role of Senior Technical Support Engineer. In this role, you will own, troubleshoot, and resolve complex customer technical issues, providing an opportunity to grow your career, enhance your problem-solving, collaboration, and research skills, and deepen your technical expertise.

This position offers flexibility to work up to 50% from home.

Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability, ensuring everyone can thrive at work and beyond.

Responsibilities

  • Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor, collaborating within and across teams, and utilizing troubleshooting tools and practices.
  • Readiness: Lead community-building efforts with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring.
  • Technical Proficiency: Continuously develop your technical and professional skills through training and readiness initiatives to resolve complex issues effectively.
  • Product / Process Improvement: Collaborate with Microsoft Engineering and Supportability teams to investigate product defects and develop automation techniques and diagnostic tools to enhance Microsoft products.
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