Technical Support Engineer
3 weeks ago
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is dedicated to empowering customers to accelerate business value through differentiated experiences leveraging Microsoft's products and services. We focus on cross-company alignment and execution to exceed customer expectations in every interaction, whether in-product, digital, or human-centered. CE&S oversees consulting, customer success, and support across Microsoft's portfolio.
Within CE&S, the Customer Service & Support (CSS) organization builds trust by delivering seamless support experiences. Powered by Microsoft's AI technology, CSS helps consumers, businesses, and partners resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.
We are seeking passionate individuals for the role of Senior Technical Support Engineer. In this role, you will own, troubleshoot, and resolve complex customer technical issues, providing an opportunity to grow your career, enhance your problem-solving, collaboration, and research skills, and deepen your technical expertise.
This position offers flexibility to work up to 50% from home.
Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth, innovation, collaboration, respect, integrity, and accountability, ensuring everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor, collaborating within and across teams, and utilizing troubleshooting tools and practices.
- Readiness: Lead community-building efforts with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring.
- Technical Proficiency: Continuously develop your technical and professional skills through training and readiness initiatives to resolve complex issues effectively.
- Product / Process Improvement: Collaborate with Microsoft Engineering and Supportability teams to investigate product defects and develop automation techniques and diagnostic tools to enhance Microsoft products.
-
Technical Support Engineer
2 weeks ago
Melbourne, Victoria, Australia Vida Group International Full timeOur client is seeking a Technical Support Engineer to deliver both remote and onsite technical support across the Asia Pacific region. This role combines engineering expertise, IT support capabilities, and system configuration knowledge, with opportunities for travel and cross-functional collaboration.ResponsibilitiesProvide technical support to internal...
-
Technical Support Engineer
2 weeks ago
Melbourne, Victoria, Australia Vida Group International Full timeOur client is seeking a Technical Support Engineer to deliver both remote and onsite technical support across the Asia Pacific region. This role combines engineering expertise, IT support capabilities, and system configuration knowledge, with opportunities for travel and cross-functional collaboration.ResponsibilitiesProvide technical support to internal...
-
Technical Support Engineer
1 week ago
Melbourne, Victoria, Australia Microsoft Full timeOverview Technical Support Engineer - Skype for Business & Microsoft Teams at Microsoft.Join to apply for the Technical Support Engineer - Skype for Business & Microsoft Teams role at Microsoft.Within the Customer Experience and Success (CE&S) organization, CE&S is responsible for all support services across Microsoft's portfolio of solutions and...
-
Technical Support Engineer
1 week ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewTechnical Support Engineer - Skype for Business & Microsoft Teams at Microsoft.Join to apply for the Technical Support Engineer - Skype for Business & Microsoft Teams role at Microsoft.Within the Customer Experience and Success (CE&S) organization, CE&S is responsible for all support services across Microsoft's portfolio of solutions and products.The...
-
Technical Support Engineer
2 weeks ago
Melbourne, Victoria, Australia SAJ Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesProvide phone and...
-
Technical Support Engineer
2 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewTechnical Support Engineer - Skype for Business & Microsoft Teams at Microsoft. Join to apply for the Technical Support Engineer - Skype for Business & Microsoft Teams role at Microsoft. Within the Customer Experience and Success (CE&S) organization, CE&S is responsible for all support services across Microsoft's portfolio of solutions and products....
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeTechnical Support Engineer - SharePoint / CopilotJoin to apply for the Technical Support Engineer - SharePoint / Copilot role at MicrosoftThis role is part of the Customer Experience and Success (CE&S) organization, specifically within the Customer Service & Support (CSS) team, focused on delivering trusted, seamless support experiences leveraging Microsoft...
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia Buscojobs Full timeJoin to apply for the Technical Support Engineer role at Hatch .5 days ago Be among the first 25 applicants.This is a Technical Support Engineer role with Zscaler based in Melbourne, VIC, AU.About ZscalerServing thousands of enterprise customers worldwide, including 40% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a...
-
Melbourne, Victoria, Australia myGwork - LGBTQ+ Business Community Full timeTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Join to apply for the Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role at myGwork - LGBTQ+ Business CommunityTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support...
-
Technical Support Engineer
2 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.We drive cross-company alignment and execution,...
