Technical Support Engineer

Our client is seeking a Technical Support Engineer to deliver both remote and onsite technical support across the Asia Pacific region. This role combines engineering expertise, IT support capabilities, and system configuration knowledge, with opportunities for travel and cross-functional collaboration.

Responsibilities

• Provide technical support to internal teams, external customers, distributors, and field personnel through remote and onsite interactions.
• Participate in a rotating 24/7 support program to address system and service-related issues.
• Configure and troubleshoot hardware and software for specialized applications.
• Promote and support the adoption of technical service plans through remote engagement.
• Direct and support personnel involved in installation, commissioning, maintenance, and repair projects.
• Deliver training sessions in-person, remotely, and in classroom environments.
• Travel within the region as required to fulfill on-site service and training responsibilities.
• Assist in the development and execution of value-added services such as service contracts, data plans, system audits, and spare parts programs.
• Collaborate with engineering, sales, manufacturing, and marketing teams to provide technical insights and feedback from the field.
• Liaise with international technical support teams to ensure alignment and consistent service delivery.
• Document, track, and follow up on product and service-related issues to ensure timely resolution.
• Coordinate with cross-functional departments to support overall customer satisfaction.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechatronics, or related study
• Must be bilingual in English / Japanese OR English / Korean
• 3+ years relevant experience
• Prior experience in a technical support role
• Hardware and software troubleshooting skills
• Knowledge of electronics and information systems
• Excellent verbal and written communication skills
• Travel – 25% - 50%

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering, Customer Service, and Information Technology
• IndustriesAutomation Machinery Manufacturing, Agriculture, Construction, Mining Machinery Manufacturing, and Manufacturing

Referrals increase your chances of interviewing at Vida Group International by 2x

Get notified about new Technical Support Engineer jobs in Greater Melbourne Area.

Melbourne, Victoria, Australia A$55,000.00-A$70,000.00 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$90,000.00-A$110,000.00 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$65,000.00-A$85,000.00 2 days ago

Melbourne, Victoria, Australia A$90,000.00-A$130,000.00 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 month ago

Port Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 months ago

Burwood East, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

IT Support Engineer, Ops Tech Solutions (OTS)

Dandenong South, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Associate Energy Systems Technical Support Engineer

Melbourne, Victoria, Australia 4 months ago

Associate Technical Support Engineer, Supercharger

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 months ago

Bytewize Vacancy 2025-2457 for Specialist TechniciansBytewize Vacancy 2025-2466 for Specialist TechniciansBytewize Vacancy 2025-2474 for Specialist Technicians

Frankston, Victoria, Australia 1 week ago

Bytewize Vacancy 2025-2464 for Specialist Technicians

Craigieburn, Victoria, Australia 2 weeks ago

Bytewize Vacancy 2025-2453 for Specialist Technicians

Craigieburn, Victoria, Australia 3 weeks ago

Bytewize Vacancy 2025-2471 for Specialist Technicians

Essendon, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Bytewize Vacancy 2025-2463 for Specialist TechniciansBytewize Vacancy 2025-2456 for Specialist TechniciansBytewize Vacancy 2025-2465 for Specialist TechniciansBytewize Vacancy 2025-2445 for Specialist Technicians

Bonbeach, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia A$120,000.00-A$135,000.00 4 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---