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Technical Support Engineer
2 weeks ago
Join to apply for the Technical Support Engineer role at Hatch .5 days ago Be among the first 25 applicants.This is a Technical Support Engineer role with Zscaler based in Melbourne, VIC, AU.About ZscalerServing thousands of enterprise customers worldwide, including 40% of Fortune 500 companies, Zscaler was founded in 2007 with a mission to make the cloud a safe and enjoyable place for enterprise users.
As the operator of the world's largest security cloud, Zscaler accelerates digital transformation, offering the AI-powered Zscaler Zero Trust Exchange platform, which protects enterprises from cyberattacks and data loss.
We foster an inclusive culture that values innovation, collaboration, and growth.ResponsibilitiesManaging and resolving customer cases promptly.Building trust with customers by understanding their needs and providing solutions.Collaborating with product, engineering, and escalation teams to address issues.Participating in on-call rotations to monitor and resolve weekend issues (voluntary).
Communicating updates and resolutions to customers.Minimum Qualifications4+ years of support and networking experience.Experience with firewalls, packet filtering, and troubleshooting.Knowledge of HTTP / HTTPS, IPv4, IPv6, routing, DNS, load balancing, proxies, and layer 2-4 concepts.Understanding of authentication systems like LDAP and MS AD.Preferred QualificationsExperience with network protocol analyzers (tcpdump, Wireshark), network security (SSL / TLS, VPNs, Firewall, IDS / IPS).
Familiarity with Zscaler products.Scripting skills (Shell, Python) and VPN technologies (IPSec).
Additional InformationWe support diversity and inclusion, offering comprehensive benefits including health plans, leave options, retirement plans, education reimbursement, and in-office perks.
We encourage applicants to consider applying even if they don't meet 100% of the qualifications.Seniority level : Entry levelEmployment type : Full-timeJob function : Information TechnologyIndustry : Internet Marketplace PlatformsJ-18808-LjbffrCreate a job alert for this searchTechnical Support Engineer
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