Quality Assurance Coordinator

3 weeks ago

Sydney, New South Wales, Australia LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The position primarily involves planning, managing, and coordinating quality activities and client feedback systems to support all facets of quality improvement across the organization.

Working within the Risk HCE Operations Team, the Quality Assurance Coordinator is able to:

  • Manage client feedback systems and processes
  • Coordinate the internal and external audit schedule.
  • Identify, lead, and participate in quality improvement projects
  • Coordinate actions based on audit results and review processes.
  • Review department policies, procedures, and forms at least annually, and update and submit them for document control as needed
  • Develop and deliver training programs on quality management principles and practices.
  • Review and interpret information to drive organizational improvements and initiatives.
  • Encourage and demonstrate a positive workplace culture, quality care and open disclosure.

What are we looking for?

  • Minimum 1 year's quality management experience within a health-related field.
  • Experience in ISO9001:2015 QMS or like accreditations.
  • A high level of confidentiality and exceptional communication skills – verbal & written
  • A continuous improvement/quality mindset
  • Excellent communicator, with strong facilitation and conflict resolution skills.
  • Certification and/or experience Quality Assurance and Continual Improvement in health & wellbeing is preferred.
  • A strong background in reporting and analytics.
  • Strong in Excel.

What We Are Offering:

  • Hybrid working- 2 days a week from office and adjustments to hours. We can work with you to find mutually suitable arrangements.
  • Career progression - for the right person, there are opportunities to further your career into leadership positions or specialist services.
  • Other benefits include wellbeing days, volunteer days, and a generous parental leave policy.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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