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Tech Support

4 weeks ago

Port Stephens Council, Australia The Onset Full time
Job Description

Sshh Can You Keep a SECRET?

Specialist Helpdesk / Technician | Windows 10/11

Williamtown, NSW

 12 Month Contract (Potential to Extend)

 NV1 Clearance Required

Ready to put your tech skills to work... under wraps?

Join a globally respected private organisation supporting an Australian Government operation. This is your chance to work behind the scenes—literally—with a team that operates at SECRET and TOP SECRET clearance levels.

Why this role?
  • Long-term career potential: Start on contract, with future opportunities for permanency.
  • Security-cleared? You're already in rare company—this role opens doors to future opportunities.
  • Work on impactful projects with real-world importance.

What You'll Be Doing
  • Provide IT support and troubleshoot moderately complex delivery systems or network issues.
  • Escalate and coordinate with vendors on hardware or networking problems.
  • Assist with configuration management of basic computing delivery systems.
  • Ensure documentation is kept up to date and aligned with policies and procedures.
  • Respond to service desk tasks and support tickets in a timely, professional manner.
  • Ensure IT operations meet industry standards and compliance requirements.

What We're Looking For

3+ years' experience in PC support, specifically Windows 10/11 environments

Strong understanding of networked PCs and peripherals

Excellent communication and troubleshooting skills

Certificate-level IT qualifications (and ideally 4+ years' relevant experience)

Ability to work independently, take initiative, and follow through

NV1 clearance (Australian Citizens only)

Willingness to travel to remote sites as needed, and occasionally work out-of-hours/on-call

Valid driver's license

Bonus points if you
  • Have experience in secure environments
  • Thrive in fast-paced, high-trust teams
  • Love tech but also like keeping things hush-hush

Interested? Apply online or reach out to Steven at steven@theonset.com.au.

Top-secret tech support isn't for everyone. But if you've got the clearance, we've got the opportunity.


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