Community Technology Support Officer

1 week ago

Port Adelaide, Australia City of Port Adelaide Enfield Full time

**This is a fulltime permanent position.**

The City of Port Adelaide Enfield (PAE) is a welcoming, liveable City: made by people.

PAE acknowledges that we are on the traditional country of the Kaurna people of the Adelaide Plains. Their cultural heritage, beliefs and relationship with the land are of continuing importance today.

With a diverse population of 139,000 residents, including families who have lived here for generations and more than a third of residents born overseas, we celebrate our differences while working together to create a dynamic, thriving, and connected city.

Diversity at the City of PAE means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone’s strengths. We provide excellent working conditions with job security, flexible working arrangements and support for professional development.

We currently have an exciting opportunity for you to join our Community Learning and Libraries Technology Team as our Community Technology Support Officer.

**Key responsibilities of the position include**:

- Deliver high-quality customer service across libraries and community centres, ensuring inclusive and effective support.
- Provide technology troubleshooting and advice for customers and staff, resolving or escalating issues as needed.
- Support the delivery of programs and digital literacy initiatives, helping community members build skills and confidence.
- Create and maintain documentation, including guides, training materials, and standard operating procedures.
- Manage data and administration tasks, ensuring accurate records, compliance, and support for tech projects.
- Contribute to tech operations and projects, including implementation, coordination, and collaboration across sites.

**The successful applicant will have**:

- Strong customer service skills, with experience supporting diverse community members in a welcoming and inclusive manner.
- Proven ability to troubleshoot and resolve technology issues, including both hardware and software, with confidence and clarity.
- Experience delivering or supporting programs, particularly those focused on digital literacy or community engagement.
- Excellent communication and interpersonal skills, with the ability to create guides, deliver training, and work collaboratively across teams.
- Attention to detail in managing data and administration, ensuring accuracy, privacy compliance, and effective reporting.
- Flexibility and adaptability, including the ability to work across multiple sites, handle evolving technologies, and take initiative on projects.

More information can be found on the Position Description located below.

This is a Level 3 position which has a current salary range of $85,842 - $92,318 per annum (plus Superannuation).

Confidential enquiries can be directed to Jaidyn Edwards, Technology Leader (Libraries) on 8405 6516.

**Applications close 27 April 2025.**

The City of PAE values diversity and inclusion and we encourage Aboriginal & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds to apply.

We are committed to providing an accessible and inclusive workplace. We welcome a discussion around any workplace adjustments you may require.

**#bettertogether #growandimprove #makeadifference

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