Technical Support Engineer

3 weeks ago

Melbourne, Victoria, Australia Thewaternetwork Full time

2111 N Molter Road, Liberty Lake, United States

Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us.

We have an exciting role for Technical Support Engineer with Itron, Australia for which JD is as follows:

What will your job look like?
  • You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
  • Able to support customer on omni-channel – Phone and Email.
  • Flexible to work after hours and on call based on customer need.
SKILLS REQUIRED:
  • Good knowledge and hands-on skills with cloud platforms, AWS and Azure preferred, and application product support.
  • Experience with containerization and orchestration, Kubernetes preferred.
  • Good knowledge on Problem solving and incident management process along with ITIL knowledge.
  • Intermediate knowledge databases (Oracle/SQL Server/etc).
  • Extensive debugging and troubleshooting skills on code-based applications (C# preferred).
  • Understanding basic electrical concepts.
  • Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
  • Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
  • Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
  • Work in collaboration with multiple teams to expedite the resolution and provide timely updates.
GOOD TO HAVE SKILLS:
  • Good to have knowledge in Utility domain with working experience of Head End System (HES), Meter Data Management System (MDMS), Forecasting or Analytics will be a good addition.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at or email

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