Department Manager

As a Department Manager, you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development, and structured performance management for your team based on results, values, and leadership.

Key responsibilities:

1. Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual Merchandisers, take action to maximise sales.
2. Drive Hello Member program in line with country goals.
3. Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.
4. Together with your Visual Team, ensure the implementation of the Commercial Handbook.
5. Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up, and take any appropriate action to improve performance and develop your team.
6. Actively work with a talent pipeline in your department to support the business and store needs.

Qualifications:

To be successful in the role as a Department Manager, we believe you are a positive, inclusive, and creative leader who enjoys being on the shop floor with their colleagues and customers. You have a desire to learn and grow and share this passion with your team of Sales Advisors. Your commercial mindset and coaching approach mean you are motivated by seeing actions turn into results, and you know that delegation to your team is key to their growth and achieving collective success as a store. In addition, you are communicative and socially confident, always fostering a positive interaction with colleagues and customers.

What you need to succeed:

1. Customer centric mindset.
2. Experience analysing commercial reports and formulating plans to maximize sales.
3. Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.
4. Demonstrates excellent communication and relationship building skills.
5. The ability to delegate, follow up, and provide straightforward feedback with the goal to coach and develop your team.
6. Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.

Additional Information:

This is a full-time role. Due to data policies, we only accept applications through the career page.

Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Location:
Dandenong Road 1341, Chadstone, Australia