Department Lead

4 days ago

City of Monash, Australia beBeeCommercial Full time $96,000 - $134,000
Key Responsibilities:
  • Analyse and follow up on sales performance for your department, working closely with colleagues to maximise results.
  • Lead the customer experience program in line with business objectives.
  • E nsure your team consistently meets high standards, utilising quality assurance tools.
  • Collaborate with your team to implement effective strategies.
  • Evaluate and manage team performance, providing regular feedback, conducting reviews, creating development plans, following up, and taking necessary action to enhance performance and develop your team.
  • Develop a talent pipeline within your team to support business needs.
Requirements:
  • A positive, inclusive, and creative leadership approach with a passion for being on the shop floor with customers.
  • A desire to learn and grow, sharing this enthusiasm with your team.
  • A commercial mindset and coaching approach, driven by seeing actions translate into results, with delegation to your team as key to their growth and collective success.
  • Effective communication and social skills, fostering a positive interaction with colleagues and customers.
  • The ability to delegate, follow up, and provide direct feedback to coach and develop your team.
  • Previous leadership experience in a similar role, with proven results in driving commercial KPIs and team development.

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